About Serve First

Serve First is dedicated to transforming businesses through exceptional customer experience.

We don’t just help companies gather feedback we help them act on it.

Our AI-powered platform transforms customer data into actionable insights, ready-made plans, and automated workflows that empower frontline teams to respond faster, smarter, and more effectively than the competition.

Our customers include major names like Aramark, Elior Group, and Alphega Pharmacy.

Backed by a recent £4.6m funding round we are now scaling fast across the UK, EU and US.

Marketing is expected to be a major driver in our growth.

Our Values

• Customer First
• Integrity Always
• Innovate & Simplify
• One Team, Act Fast
  
  
  

The Role

We’re hiring a proactive, and organised Marketing Executive to help grow brand awareness, drive lead generation campaigns, and support business development.

Reporting to the Head of Marketing, you’ll work across digital, campaigns, social, web, content, events and partnerships, while collaborating closely with sales, product, agencies, and partners.

You’ll be central to driving our brand and lead-generation efforts:

• Plan and run multi-channel digital campaigns (organic and paid)
• Manage social media
• Create content for marketing and sales enablement
• Write effective marketing copy for emails, ads, web, social
• Manage email campaigns, contacts and automations in HubSpot
• Lead and support events from webinars to industry shows
• Coordinate with sales, account, product team and external agencies for campaign execution
• Monitor and optimise for performance (MQLs, CTRs, CPL, etc.)
• Collaborate with agencies and partners
  
  
  

Spot new opportunities and take initiative you'll have room to shape this role

About You

To be successful in this role, you must be able to demonstrate our values:

Customer First

You put internal and external customers at the heart of everything you do, listening closely, solving proactively, and delivering solutions that make a meaningful impact.

Integrity Always

You act with honesty, transparency, and respect. You take ownership, do the right thing, even when it’s hard, and hold yourself and others accountable.

Innovate & Simplify

You challenge the status quo and look for smarter, faster, and more efficient ways to work. You embrace creativity and focus on what truly matters.

One Team, Act Fast

You work across teams, align quickly on goals, and adapt fast to drive results

Skills

• 1 to 5 years experience in marketing (preferably SaaS/B2B/startup)
• Confident with LinkedIn, Canva, HubSpot, and general content creation
• Experience planning or managing events (online or offline)
• Excellent writing and communication skills
• Strong project management skills organised and deadline-conscious
• Proactive, solution-focused, and not afraid to roll up sleeves
• Collaborative and commercially aware
• Curiosity to learn and stay ahead of latest trends in marketing.
• Must be able to work onsite for 3 days per week with full time onsite during the onboarding phase.
  
  
  

Why Join Serve First?

• Rapidly growing, fully funded UK tech startup
• Competitive salary
• Hybrid working with HQ in Milton Keynes
• Dedicated learning & development budget
• Career progression
• High-trust, values-led culture
  
  
  

You'll play a key role in shaping our brand, voice, and growth trajectory