The opportunity

As the Head of People, you’ll be responsible for overseeing all aspects of our People strategy and operations. This is a hands-on role, you’ll be expected to deliver companywide strategies while being the primary driver behind all our operational workstreams.

This role is critical in driving our success by attracting, developing, and retaining top talent, ensuring compliance with employment laws, and fostering a positive and inclusive workplace culture. Effective leadership, coupled with domain expertise and strategic thinking, are essential attributes for excelling in this role.

To reiterate this is a stand-alone role. While you’ll have an abundance of incredible people around to support you must be comfortable in bring the primary ‘doer’ as in most cases you’ll independently delivering our BAU and People initiatives.

What you’ll be doing

• Strategic Planning: Develop and maintain long-term People strategies aligned with our overall business objectives.
• Talent Acquisition: Lead the recruitment and selection process to attract and hire qualified candidates for all positions.
• Employee Development: Oversee employee training and development programs to enhance skills, knowledge, and career growth.
• Performance Management: Manage our performance management process to evaluate individual performance, set goals, and provide feedback.
• Compensation and Benefits: Manage compensation structures, benefits packages, and incentive programs to ensure competitive compensation.
• Employee Relations: Foster positive employee relations by addressing concerns, resolving disputes, and promoting a positive workplace culture.
• Continuous Improvement: Drive organisational change initiatives to improve efficiency, productivity, and employee engagement.
• Compliance: Ensure compliance with all relevant employment laws and regulations.
• Metrics and Analytics: Track and analyse People metrics to measure the effectiveness of our programs and identify areas for improvement.
• Information Security: In this role you will incorporates security and compliance considerations into departmental strategies while assessing and balancing security needs with operational efficiency will be a big part of your role. You will maintain an excellent understanding of broader organisational risk management and its application.

What we're looking for in you

• You must have experience in a stand-alone or small People/HR function where you’ve owned, led and delivered various aspects of the employee lifecycle.
  
• A broad generalist skill set. This role wouldn’t suit a HR professional with a particular domain expertise.
  
• Being comfortable as the ‘go-to’ for all things related to People. This will range from the more complex employee cases to the day to day queries our people have.
  
• A professional knowledge and expertise in human resources management, equivalent to a CIPD level, to provide sound legal advice to our People Leaders.

Our promise

Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

At Shieldpay we will consider requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, Hybrid working (an element of working from home), compressed hours. Many of our staff work flexibly in many different ways.

Team

Central

Locations

London

Remote status

Hybrid Remote

Employment type

Full-time

Employment level

Technicians

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