Payments Intern Operations · London · Hybrid
Shieldpay
Payments Intern
This isn't a "coffee-run" internship. You will gain hands-on experience in financial compliance, risk management, and professional communications within a fast-paced environment.
We usually respond within two weeks
As a Payments Intern, you will play a vital role in our financial operations. You’ll be responsible for the human element of our security—verifying that funds go exactly where they are supposed to.
Responsibilities
Accuracy Guard: Conduct checks on payment files to catch errors and prevent fraud before money leaves the building.
Claimant Support: Act as the first point of contact, answering phone inquiries and providing status updates to claimants.
Professional Correspondence: Manage the payments inbox, replying to emails and guiding claimants through the verification process.
Data Management: Review and validate bank details and identification documents for new payees.
What we're looking for in you:
Eagle-Eyed Detail: You spot the typo in a spreadsheet that everyone else misses.
Communication Pro: You can explain complex processes over the phone with clarity and empathy.
Integrity: You understand the importance of handling sensitive financial data with total discretion.
Tech Savvy: Comfortable with Excel and quick to learn new CRM or payment software.
Kick-off: 9th March
Duration: At least 4 weeks, with potential for more
Work Style: Flexible! Work from home or join us at our London HQ
Pay: Fully paid internship
Must haves: You’ll need to be 18+ to apply for this one.
Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance
- Team
- Operations
- Locations
- London
- Remote status
- Hybrid
- Employment type
- Full-time
Colleagues
Workplace & culture
Our team is filled with ambitious, curious and entrepreneurial people. We hire and nurture inquisitive, creative minds looking to flourish in a supportive and collaborative environment, recognised by being placed within the top 100 startups to work for in 2022 by Tempo and Flexa certified in 2023
We don’t like old fashioned corporate hierarchy. Instead we like to empower our people to make a change and be autonomous in their role with all the support you need with the other teams around you.
About Shieldpay
Shieldpay Limited: Regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Reference number 770210) as an authorised payments institution. Shieldpay is a company providing simple and transparent payment solutions across the legal, financial, and professional services industries. The firm offers Third-Party Managed Accounts, Escrow facilities and payment agent services.
Shieldpay Trust Services Limited: Registered with HMRC as a trust service provider (Reference XKML00000214627) and provides the services as a corporate trustee to the beneficiaries of the trust, established by deed, in connection with escrow transactions.
Registered Address for our Group Companies is 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT.
