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What We'll Bring:

What You'll Bring:

What you will bring:

• Minimum 3 years of operations environment experience. Network Operations Center (NOC) experience is a plus.
• Bilingual in Spanish is required.
• Understanding of ITIL and ITSM practices
• Solid understanding of Windows, Linux, VMware, Network and Application Support.
• Knowledge of AWS and Azure.
• Familiarity with infrastructure and application monitoring and incident handling.
• Strong situational awareness be aware of all tickets and issues in the environment and act decisively.
• Understand upcoming and ongoing changes in the environment and how to correlate with open incidents.
• Strong team-building skills and ability to effectively communicate with technical and non-technical personnel.
• Ability to effectively assess operational inefficiencies and deliver concise recommendations.

Impact You'll Make:

Important to note:

• Day-shift (approximately between the hours of 5:00 a.m. to 7:00 p.m)
• Due to business needs, this role requires shift hour flexibility within a 7/24/365 shift rotation, including nights, weekends and holidays. A rotational on-call may be required.
• This role requires the candidate to be bilingual in Spanish.

We would love to see:

• Experience with design and implementation of a NOC in the Latin America region
• Bachelor's degree in CS or related field.
• Past or present certifications are helpful.
• Experience using infrastructure monitoring tools such as BMC True Sight, Catchpoint, Splunk, Remedy, Manage Engine, etc.
• Strong written and communication skills required.
• Comfortable and highly confident in a fast-paced work environment.
• Strong in process improvement identification, recommendations and implementation.
• Drive to acquire more knowledge and employ newly acquired skills to better support TU infrastructure.

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