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Consumer Services Assistant



Leeds, UK
Posted on Thursday, July 6, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Do you enjoy being surrounded and collaborating with like-minded and talented people who have a passion to innovate?

At TransUnion we use innovation to make trust possible by helping consumers be reliably and safely represented in the marketplace.

What You'll Bring:

About the role:

We have an exciting opportunity to join TransUnion as a Consumer Services Assistant on an initial 12-month fixed term contract to play a key role in supporting our Consumer Services Team to provide exceptional customer service and fraud prevention advice to consumers across the United Kingdom.

We will provide full training to all new starters and support you throughout, so experience we are looking for can be varied.

Day-to-Day you will:

  • Answer queries regarding credit score and affordability via email

  • Assist victims of fraud in the process of protecting their information

  • Produce hard copies of individual credit reports

  • Provide information about available online services

  • Log credit data disputes and complaints and give updates on the process

  • Help consumers to achieve a better understanding of the credit industry in the UK

Skills and experience you will have:

  • Excellent listening and communication skills

  • Experience of working in a call centre or other customer-driven environment desirable

  • Good IT knowledge

  • Experience of working with sensitive information

  • Ability to adapt to changes according to the business needs of the company

  • Understanding of the banking or credit referencing industry desirable, but not essential

  • Fluent English, written skills

  • Ability to work well within a team and communicate with other departments

TransUnion- a place to grow:

We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.

Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.

Reasonable Adjustments

If you require any reasonable adjustments to attend an interview with us, please detail this on your application.


TransUnion Job Title

Rep I, Consumer Quality Support