What We'll Bring:Reporting to the Network & Infrastructure Operations Manager, you will provide specialist technical services as a member of the 3rd Line Network & Infrastructure Operational team.
You will manage a variety of tasks such as major incident support, none project driven system upgrades, complex or manual patching processes, infrastructure configuration changes, deploy service improvements and automation that can be pushed into our 1st and 2nd line teams for operation.
You will promote a culture of DevOps within the operations teams you work with to foster a high degree of cooperation, learning and coordination between these areas.
Individuals within this team will be expected to be on call once an appropriate level of onboarding is met after probation.
What You'll Bring:
This role is to be part of our specialist Network and Infrastructure Operational Team, responsible for the day-to-day activities required to run business IT systems. These include:
3rd line fault resolution and troubleshooting of incidents.
Technical escalation for our 1st and 2nd line teams.
None project driven work including system upgrades, patching and inventory mgmt. and network configuration changes.
Deploy service improvements and automation of processes.
Adherence to the Change Management process.
Support small works projects that do not require full project management and governance wrapper.
Work closely with the SRE team, to deliver resolutions and develop your skills alongside these experts.
Support the escalation of issues and assignment to the relevant 3rd party.
Own release and rollback through our Route to Live deployment process.
Sharing knowledge and processes with members of the 1st and 2nd line teams so that we are constantly pushing work towards first line fix.
Contribute to the development of team members through coaching and mentoring.
Be part of an on-call function once an appropriate level of onboarding is met after probation.
Impact You'll Make:Cisco networking principles: Cisco CCNP qualification or equivalent BGP / OSPF / VRF IOS / NXOS / VPC / VLAN / FEX / Spanning Tree Cisco ISE Administering BIG IP Enterprise class load balancers and supporting technologies: F5 BIG IQ, LTM, GSLB SSL Certificate Management and best practices External DNS and Domain Management Administering and troubleshooting clustered next generation firewalls: Cisco ASA and Cisco Firepower Threat Defence Checkpoint Administering cloud-based network topology and connectivity Microsoft Azure Express Route Amazon AWS Minimum two years’ experience supporting an Enterprise Network Environment Managing workload using an ITSM service tool Adopting and operating within ITIL best practices. Operating network monitoring tools for alerting and standards Ability to manage third party vendor and suppliers in fault resolution. Strong written and verbal English communication skills Desirable Skills / Qualifications / Experience: KEMP load balancer technology Open Gear out of band switch management Tufin audit tooling IPAM Network automation tools, technologies and associated best practices. Web Application Firewall Technology Use of Network Lab Technology and virtualisation. Passion for quality excellence and delivering the right thing Collaborative approach to other technical teams across the business Strong English language skills
TransUnion Job TitleEngineer I, Network Engineering