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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 3-5 years of experience working as a Product Owner in an agile environment.
• Experience translating complex business needs into requirements for technical team by breaking-out features into user stories.
• Experience working with Robocall mitigation software, or experience working in a telecom environment.
• Ability to work and remain organized in a fast-paced environment, manage multiple tasks and meet deadlines.
• Experience in writing logical, detailed, and complete technical product requirements.
• BA/BS is strongly preferred in a relevant field.

Impact You'll Make:

• Support Trusted Call Solutions development priorities utilizing Neustar internal development processes and tools (e.g. Confluence, JIRA)
• Identify and deliver clear and concise process improvements and/or product requirements to help drive the strategic roadmap
• Assist with report development and maintenance
• Work with Neustar Support to maintain help desk tickets with current information and provide and update support documentation as required
• Provide timely escalation of issues as necessary
• Collect, analyze and solve customer-facing issues based on the facts presented by the customer and knowledge of the Trusted Call Solution product lines
• Drive network and system issues to resolution within Neustar
• Act as central subject matter expert for more complex issues and customer inquiries
• Conduct ongoing data analyses in support of key customer and sales opportunities
• Advance data validation and quality assurance initiatives
• Assist with customer support issues and remedies

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:

Sr Analyst, Product Management