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Communications Consultant / SharePoint Designer



Marketing & Communications, Design
Multiple locations
Posted on Wednesday, August 2, 2023

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

We are looking for a Communications Consultant / SharePoint Designer to support TransUnion’s growing Internal Communications team and help inform, engage and inspire TU’s global associate base.

We are part of a team of Global Corporate Communications change makers who are creative, curious and excited to be working with TransUnion on its evolution as a global information and insights company. You’ll work with intelligent, compassionate people who aren’t afraid to take calculated risks and love to pursue bold ideas. Come be a part of our Internal Communications team.

What You'll Bring:

This role is designed for a well-rounded communications technology professional. You will support the current maintenance of our digital channels and help develop and drive the strategy to enhance the digital associate experience by evolving our intranet. This position will also directly support our Internal Communications team to assist in the execution of campaigns across multiple digital channels.

Specifically, you will:

  • Support the design, development and implementation of custom SharePoint solutions
  • Intake, triage and resolve SharePoint support tickets, conduct backlog/prioritization and gather requirements
  • Manage SharePoint and website content, site access requests, permissions and document sharing
  • Conduct organizational needs assessments to help design the evolution and migration strategy for our current intranet
  • Partner with internal stakeholders to support execution and ensure optimization of our current digital channels
  • Troubleshoot user and team issues and escalate issues to our Global Technology partners
  • Calculate key performance metrics and develop performance reports, as needed
  • Enforce policy, process and governance for intranet operations and other enterprise digital channels
  • Consult with technology partners to understand the potential impacts of internal communication strategies with their technology associate digital experience roadmap
  • Support internal communications production including email preparation and distribution, digital signage, newsroom postings and other digital channel support.

What You’ll Bring:

  • Fluency in spoken and written English
  • Proficiency in the use of the Microsoft Office Suite including SharePoint, website layouts and basic html
  • Experience with communications analytics, dashboards and reporting
  • Ability to identify a project's goals, objectives and scope and create a project plan that outlines the tasks, timelines and resources required
  • Ability to provide guidance and think creatively to devise customizations and uses for SharePoint
  • Demonstrated experience collaborating with a dynamic team to drive communications-based outcomes
  • Strong attention to detail, excellent time management skills and the ability to manage multiple streams of work
  • A minimum of 5 years relevant experience, preferably in a corporate or agency setting
  • College Degree in Communications, Marketing, Computer Science, Public Relations, Project Management, and similar .

Impact You'll Make:

What We'd Love to See:

  • Previous experience in SharePoint 2013 to 2019 migration

  • Experience in developing, maintaining and deploying custom intranet solutions

  • Certifications in or experience with enterprise communications applications/platforms

  • Experience in collaborating with a diverse internal stakeholder base within a global enterprise

This position will be remote and based in Costa Rica.

TransUnion Job Title

Consultant, Internal Communications