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Head of Infrastructure Services



Other Engineering
Leeds, UK
Posted on Friday, August 4, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Head of Infrastructure Services o join our growing team.

Day to Day You’ll Be:

  • Lead the Infrastructure Services teams located across multiple regions, in supplying Platform-as-a-Service to the UK delivery and operational teams.

  • Foster a culture of DevOps into the delivery (development) and operations teams you work with to foster a high degree of cooperation, learning and coordination between these areas.

  • Embed a culture of infrastructure-as-code to achieve rapid, repeatable, and reliable deployments and maintenance of all IT platforms the team provides.

  • Mentor and coach members of the Infrastructure Services Teams to encourage that everyone is working to, and improving on, high quality standards, whilst being a leader in innovating new methods to ensure we can deliver reliable solutions efficiently.

  • Support the IT Ops director in the management of budgets (both CAPEX and OPEX).

  • Effectively manage and own relevant technical and business risks

  • Manage key suppliers, holding them to account and using their expertise as required.

  • Drive data-driven discussions to articulate the need for new deliveries into the business, supporting the writing of business cases and supporting artefacts.

  • Support the governance process for delivery by holding a place on the UK Technical Design Authority in conjunction with the Architecture team.

Essential Skills & Experience:

  • Commercial experience of leading and managing Infrastructure and network teams in a large global enterprise Fintech business.

  • Ability to motivate and inspire teams and successfully introduce improvements through, for example, the adoption of best practices.

  • A can-do attitude and strong personality to own problems and find solutions.

  • Strong background in infrastructure or network operations\delivery including cloud platforms such as AWS and Azure

  • Excellent problem-solving skills.

  • Ability to find and define project requirements.

  • Ability to lead discussion and influence decisions within the field of infrastructure specialism.

  • Strong Information Security / Cyber Security awareness.

  • Strong interpersonal and communication skills, able to communicate at all levels of the business, both technical and none technical

  • Collaborative approach to working with technical and non-technical teams across the business.

  • Willingness to learn and embrace industry developments and practices from both a Development and Operations background.

  • Strong knowledge of Financial Industry regulations.

  • Familiar with working to financial controls, P&L, forecasting etc.

  • Able to work in a process and governance heavy environment.

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

  • 26 days’ annual leave + bank holidays (increasing with service)

  • Global paid wellness days off + a bonus day off to celebrate your birthday

  • A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan

  • Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

  • Access to our diversity forums and communities so you can get involved in causes close to your heart.

TransUnion – a place to grow:

We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

Reasonable Adjustments

If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.


Find out more about Life At TU UK:



TransUnion Job Title

Sr Manager, Systems Engineering and Programming