TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Direct Responsibilities

• Ownership of the ITSM processes right from procedure documentation to implementation as per the procedure
• Hands-on ownership of all IT production Incidents / major issues linked to production systems, compliance, data security, audit etc to ensure:
o Incident monitoring and governance from inception till (permanent) closure
o Timely incident resolution as per the TATs assigned to each criticality level
o Minimize business impact / downtime
o Timely decision to switch to DR keeping in mind the above points
o Communication to all stakeholders including clients, management, regulators
o Process ownership, documentation
• Coordination with development, production, security teams as necessary for resolution of the incidents / major issues including finding of Root Cause Analysis (RCA) and its permanent closure. Whenever, the permanent closure will take time, needs to be able to look at tactical / workaround solutions to ensure minimal business interruptions.
• Ensure actual incident resolution time is within the targeted TATs. Define and implement actions in case of deviations.
• Face audit requirements related to ITSM processes
• Problem management – to ensure that recurring issues are tracked as problems and taken to permanent closure

What You'll Bring:

Experience and Skills

• Core technologies required in Ab-Initio, Postgres, Redis, Kafka, Linux, Java, Python)
• Prior experience in the incident management role with proven ability to lead and find a solution in case of challenging situations.
• Ability and personality to remain calm – focused on the goal (solutioning approach) even during crisis situation.
• Strong work experience on IT application monitoring and Production support.
• Excellent issue analysis and debug skills based on application logs.
• Quick learner with broking domain knowledge from front to back.
• Teamwork, communication and interpersonal skills.
• Ability to convey messages to senior leadership.
• Ability to think and act strategically and proactively.

• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
• Experiences in Disaster Recovery and Major Incident Handling
• Good understanding of ITIL processes
• Good knowledge on Change and Release Management
• Good knowledge of Scaled Agile Framework (SAFe)
• Proficiency in English with very good command on communication and excellent cross-organization collaboration skills.
• Self-managed, strong personal drive.
• Ability to collaborate and communicate with stakeholders, both internal and external at all levels
• High cultural sensitivity and comfortable working with different countries and cultures across multiple time-zone.
• Application support TAT management
• Daily / weekly / Monthly reporting

Impact You'll Make:

Essential Competencies

Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.

Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

TransUnion Job Title

Assoc Developer, Applications Development