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What We'll Bring:

• Respond to consumer disputes and complaints received from 3rd party sources including the CFPB, Attorneys General Offices, Better Business Bureau, and authorized parties acting on behalf of consumers.

• Manage the processing of transactions assigned using a variety of systems and tools.

• Regularly collaborate with team members to ensure SLA requirements are met and the business operates within the established controls.

• Follow pre-defined operating protocols to maintain FCRA regulatory compliance.

• Contribute toward continuous improvement efforts that focus on improving data accuracy and the overall consumer experience.

What You'll Bring:

• Experience in managing consumer concerns and escalated matters - at least 1 year of experience
• Strong attention to detail, organizational, multi-tasking, and prioritizing skills
• Follows instruction, policies and procedures
• Ability to achieve productivity requirements, deadlines and work schedules
• Ability to develop relationships and collaborate with teammates in various locations
• Respects and maintains confidentiality

• Must pass CDIA certification exam for FCRA
• Escalates concerns identified to management team
• Provide summary of complaint resolution to various internal and external parties

Impact You'll Make:

We'd love to see

• Knowledge and understanding of credit reporting industry
• Experience reading, analyzing, and interpreting CRM/Audit Trail
• Familiarity with TransUnion and/or one of its subsidiaries
• Ability to work independently with minimal guidance and limited supervision
• Salesforce - nice to have
• Backoffice experience - nice to have

* Internal candidates with more than 10 months in the current position with great performance records could be considered.

TransUnion Job Title

Rep II, Consumer Operations Support