Advisor, Business Operations
What We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Global Fraud Solutions team is a dynamic team of individuals with diverse backgrounds working on some of the most cutting-edge, transformative projects for TransUnion. As a member of the Business Operations team, you will have visibility across all of Global Fraud Solutions and will have the unique opportunity to work with senior executives on the most impactful projects for the organization. You will have the opportunity to learn industry verticals that do business with TransUnion, while also building important fundamental skills like business transformation, problem solving, program management, analytics, and executive communication. This is a great opportunity for a smart, driven individual seeking to have high visibility and impact in their role, learn different domains, and acquire varied skillsets. Intellectual curiosity and flexibility is a must.
What You'll Bring:
- Experience leading business transformation and using business intelligence to make data-driven decisions
Broad understanding of multiple functional areas (finance, marketing, sales, product, engineering, delivery and support) and an ability to go deep in any area to develop SME knowledge to inform business transformation and re-engineering
Thorough understanding of financial metrics for business management
Passion for solving complex problems, with an ability to see the interrelated dependencies and a natural ability to break them down into an actionable components that can be resolved
Excellent communication and relationship-building skills, adept at fostering collaboration, finding common ground and driving alignment / buy-in across stakeholders
Extremely organized and able to make prioritization calls on the fly; proactively takes initiative and ownership
Concise and clear storytelling in a variety of communication channels (PowerPoint presentations, Word Documents, e-mail, etc.) and confidence in communicating with executive leaders across the company
Ability to analyze data and draw conclusions from data to better deliver on our business objectives
Ability to work effectively across teams and draw upon resources across TransUnion in order to facilitate and support the ideation, development, and execution of complex initiatives
Ability to work in a complex, matrixed environment and ability to navigate ambiguity to meet objectives
Intellectual versatility and curiosity to analyze and solve different types of business problems
Ability to persuade and influence others
Ability to think critically and surface / challenge assumptions, differentiate details that matter from those that do not, think creatively, be nimble and innovative, suggest new ideas, and dig into the issues / numbers
Project management skills with attention to managing process details, including gathering and analyzing inputs and outputs from various group of stakeholders, and tracking milestones, deadlines, and resources
Bachelor’s degree or Master’s degree, preferably in a business-related field, or in an unrelated field with suitable professional experience such as working within a product management organization, business consulting firm, program management organization, customer success organization, strategy and planning organization or business operations organization.
Understanding of fraud prevention and detection market preferred, but not required
6+ years of experience
Impact You'll Make:
We are seeking an Advisor within Business Operations for our Global Fraud Solutions (“GFS”) organization. TransUnion is experiencing significant expansion with entry into new vertical markets, key acquisitions, and new product growth initiatives. The Business Operations team’s mission is to transform how the GFS cross-functional organization plans, executes, manages and measures our business. Our vision is to have global business processes, systems and people that are always optimized, scaled and ready so that we can:
• Promote, sell, deliver and support our products and customers
• Proactively manage our financial performance
• Successfully execute on our long-term strategies to achieve our growth goals.
The Business Operations Advisor collaborates with senior leaders across multiple global lines of business and across functional teams (product, sales, marketing, finance, technology, etc.) to lead a variety of mission-critical business readiness and / or operational improvement initiatives while ensuring alignment with product, revenue and customer strategies. The Advisor identifies, designs and implements new or re-engineered operations that drive Global Fraud Solutions business performance, decrease complexity and increase effectiveness. The Business Operations Advisor is expected to take ownership of business operations initiatives (whether corporate-driven or GFS-driven projects), serving as facilitator and GFS-champion, partnering with key stakeholders to structure an effective, efficient and scalable approach to business operations, improve visibility of GFS strategy and execution plans and ensure alignment within GFS and across TU to strategic goals and desired outcomes.
The Advisor is passionate about ensuring our processes and systems are consistently and accurately measurable and scalable, and that business operations data is readily available and generated from a single source of truth. As financial performance is at the heart of a successful business operation, the Advisor will assist with preparation and cadence of three-year / annual planning; executive reporting, town hall meetings, quarterly business reviews, etc. in an effort to communicate progress toward goals, build consensus around strategy and execution plans as well as mitigate risk. Determining appropriate business KPIs, implementing the supporting operation to track them, and analyzing data outputs to provide insights is a daily part of the Consultant’s responsibilities as well.
Reporting into the VP of Business Operations, (s)he will be an integral part of our overall business management, product management, commercial success, and global planning efforts. (S)he will proactively partner with Global Solutions leadership and team members, and with cross-functional team members (e.g., Finance, Global Operations, Human Resources, Marketing, Technology, Data and Analytics), to perform integral functions for the global Solutions team.
The Business Operations Advisor collaborates with senior leaders across multiple global lines of business and across functional teams (product, sales, marketing, finance, technology, etc.) to lead a variety of mission-critical business readiness and / or operational improvement initiatives while ensuring alignment with product, revenue and customer strategies. The Advisor identifies, designs and implements new or re-engineered operations that drive Global Fraud Solutions business performance, decrease complexity and increase effectiveness.
Responsible for supporting Global Fraud Solutions Business Operations endeavors, you will:
Lead the design and implementation of business transformation initiatives that improve global cross-functional collaboration and execution velocity by creating consistent and scalable processes, clearly defined objectives and responsibilities
Serve as “the connector” between / across functional teams to align behaviors, tactical decisions and plans to GFS strategic choices, priorities and financial goals
Lead the creation of business intelligence reporting while harmonizing business data, KPIs and systems to fuel higher confidence in forecasts and plans and provide intelligent insights and analysis
Rapid resolution of all issues impacting revenue and customer growth / retention; Serve as p.o.c. for corporate initiatives impacting GFS operations
Lead the design and implementation of business readiness workstreams for new product launches and align them to product, revenue and customer goals (marketing readiness, sales readiness, delivery readiness, support readiness)
Coordinate the creation of a variety of executive business reports (annual plans, quarterly business reviews, Board and CEO-level presentations
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:Advisor, Strategic Planning