If you are a Techstars portfolio companyclaim your profile.

Client Support Advisor (12 Month FTC)



Customer Service
Leeds, UK
Posted on Tuesday, September 5, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace.

What You'll Bring:

The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with access requests, queries and supplying knowledge and information to enable them to work our products effectively and efficiently. This is a 12 month FTC (Fixed Term Contract).

Core Duties / Responsibilities:

  • To support customers in the use and access of TransUnion products and services

  • Handling incoming phone calls and emails

  • Logging all requests and queries within the help desk system, ensuring the quality and consistency of information capture

  • Investigate and diagnose performance issues, queries and provide regular updates where required.

  • Analyse/use investigation techniques to resolve queries.

  • Resolving queries via different channels such as telephone and email

  • Develop good working relationships with key contacts throughout the business internally and externally if required.

  • Maintain high levels of customer service.

  • Contribute to the continual improvement of the services provided.

  • Work within clearly defined standard operating procedures.

Impact You'll Make:

On a day- to- day basis you will be responsible for independently working and prioritising your own workload of requests and are required to provide telephone support should our clients ring through to the desk.

TransUnion- a place to grow:

We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.

Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.

Reasonable Adjustments

If you require any reasonable adjustments to attend an interview with us, please detail this on your application.


TransUnion Job Title

Technician, Customer Support Operations