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Consumer Service Officer (Call Centre)



Hong Kong
Posted on Tuesday, September 12, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Handle the incoming and outgoing call enquiry that related to Transunion products and services

What You'll Bring:

  • Ensure timely handling of all customers’ queries and complaints within the established timeframe
  • Handle incoming and outgoing calls and emails to assist consumer with their credit information related enquiries
  • Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
  • Strong Customer centric service attitude, analytical, and creative problem-solving skills are required

Impact You'll Make:

  • Diploma or above in Business, Banking, Finance or other related disciplines is an advantage
  • Excellent customer serving manner, communication and problem solving skills
  • Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous
  • Previous experience in call centre would be advantageous.
  • Good knowledge in MS office
  • Able to work in fast-paced energy, flexible and able to work under pressure.

TransUnion Job Title

Rep II, Consumer Operations Support