Consumer Service Officer (Call Centre)
Signal
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Posted on Tuesday, September 12, 2023
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What We'll Bring:
Handle the incoming and outgoing call enquiry that related to Transunion products and servicesWhat You'll Bring:
- Ensure timely handling of all customers’ queries and complaints within the established timeframe
- Handle incoming and outgoing calls and emails to assist consumer with their credit information related enquiries
- Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
Impact You'll Make:
- Diploma or above in Business, Banking, Finance or other related disciplines is an advantage
- Excellent customer serving manner, communication and problem solving skills
- Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous
- Previous experience in call centre would be advantageous.
- Good knowledge in MS office
- Able to work in fast-paced energy, flexible and able to work under pressure.
TransUnion Job Title
Rep II, Consumer Operations SupportThis job is no longer accepting applications
See open jobs at Signal.See open jobs similar to "Consumer Service Officer (Call Centre)" Techstars.