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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

This is a dynamic position supporting voice and data carriers to support all order processing and support in the wholesale business space. The role consists of functions in support of Local Service Requests (LSR), Access Service Requests (ASR), Directory Listing, billing, and phone support as related to communications wholesale providers.

What You'll Bring:

• 2 - 4 years customer support experience.
• Technical proficiency with Microsoft application including the ability to format and query for reports.
• Ability to Learn
• Adaptability/Flexibility
• Analytical Thinking/Problem Solving
• Customer Service Focused
• Self-Motivated/Curious
• Reliability/Accountability
• Integrity
• Time Management
• Attention to Detail
• Excellent oral and written communication skills

Impact You'll Make:

• Learn to navigate multiple systems that establish voice or data services, and other internal systems to process different order types.
• Accurately interpret Local Service Requests (LSR), Customer Service Requests (CSR), Directory Service Requests (DSR), Access Service Requests (ASR) & Service Order Administration (SOA).
• Learn to write orders for LSRs, ASRs, CSRs, DSRs & SOA.
• Resolve rejects and work with the wholesalers to ensure smooth order completion.
• Update and respond to wholesalers emails and be available to answer inbound calls.
• Maintain quality assurance, other key performance indications, or regulatory service level agreements by working orders timely and accurately.
• Daily communication and interaction with different telephone carriers.
• Maintain and update internal documentation in a centralized/shared location.
• Work on expedites. This requires monitoring orders via GUI or email and effectively resolving escalated issues for wholesalers.
• Must be able to identify system issues and troubleshoot on the fly to provide more information for appropriate internal/external teams.
• Strong analysis ability and a great eye for detail.
• Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolution skills.
• Must be available for on-call rotation.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:

Rep I, Customer Support Operations