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Associate Lead, T&E Voice



Johannesburg, South Africa
Posted on Thursday, September 14, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The incumbent to this intermediate–level position is responsible for managing the day to day operations of the US consumer supporting voice/data team. The goal is to provide an exceptional experience for our consumers. This is achieved by anticipating consumer needs and proactively championing and resolving consumer issues in collaboration with onshore teams and utilizing available resource tools.

What You'll Bring:

Create an inspiring team environment with immense engagement and open communication culture
• Monitor and evaluate team performance and report on metrics
• Recognize high performance and reward accomplishments
• Provide daily coaching and feedback sessions for your team and maintain regular one-on-one discussions and coaching logs
• Responsible for creating sense of ownership within the employees and resolving employee issues, if any
• Work with team to establish clear goals and targets, development plans for annual reviews
• Mentor and develop team members to surpass their potential, encourage creativity and risk taking
• Identify system and workflow improvements to enhance the team's efficiency
• Build and review process documents as needed

Impact You'll Make:

  • Previous experience managing and developing individuals in a remote environment
  • College diploma in business or a related field (equivalent combination of work and educational experience may be substituted at the discretion of management)
  • Incumbents require strong attention to detail, problem solving, decision-making, and organizational skills
  • Incumbents should also possess above average presentation, communication and writing skills
  • Position requires the ability to perform multiple tasks and determine when to escalate issues
  • Pre-existing knowledge of consumer reporting and privacy statutes will be an asset

TransUnion Job Title

Specialist I, Consumer Operations Support