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What We'll Bring:

What You'll Bring:

To support customers in the use and administration of TransUnion on-line and internal products and services

Handling incoming phone calls and emails ;

Logging all incidents, requests and queries within the help desk system, ensuring the quality and consistency of information capture

Provide on-call support on a rota basis ;

Investigate technical queries and provide regular updates where; required

Analyse/use investigation techniques to resolve queries

Resolving queries via different channels such as face to face, telephone and email

Develop good working relationships with key contacts throughout the business/externally if required

Maintain high levels of customer service

Contribute to the continual improvement of the services provided

Work within clearly defined standard operating procedures

Impact You'll Make:

Requirements/Skills/Qualifications:

Essential:

Experienced in using MS Office, particularly Excel

Good communication skills

Ability to build rapport with customers

Experience of working in a service desk / call centre environment

Experience within a customer service focused role

Desirable:

Experience of a help desk call management tool

Financial Industry experience/knowledge would be an advantage

Understanding of IT Service Management utilising ITIL Best Practice

TransUnion Job Title