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What We'll Bring:

Job Description

The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.

Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
Outcalling Consumers & Commercial Entities
Meet productivity and quality targets
Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
Internal Team coordination
Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints

What You'll Bring:

Job Description

The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.

Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT

Outcalling Consumers & Commercial Entities

Meet productivity and quality targets

Work on multiple applications and action consumer complaints appropriately as per defined process within TAT

Internal Team coordination

Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints

Impact You'll Make:

Knowledge, skills and abilities (KSA’s)

Graduate with minimum 3-5 years of experience in Grievance Redressal in the BFSI industry

Excellent communication skills verbal and written in English, should have prior experience in drafting customized response

Need to efficient in member/banks and consumers outcall too

Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi

Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints

Should be able to be meet aggressive timelines

Strong customer centricity

Analytical and problem-solving skills are required

Should be flexible and adept to quick learning

Strong Team player

Good knowledge of MS Word and Excel

TransUnion Job Title

Rep II, Business Operations