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Lead - Back Office

Signal

Signal

New Delhi, Delhi, India
Posted on Friday, September 22, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Back Office Lead (Assistant Manager)

Seeking a candidate that will operate as a member of a core team of specialists that are responsible for the delivery of RCM services for US healthcare clients. TransUnion Healthcare’s Revenue Protection® solutions can identify opportunities to enhance patient access and post-service revenue recovery efforts. Our market-leading revenue cycle technologies, extensive data assets and deep insights into consumer financial behaviors make mutual trust possible between patients, providers and payers by helping them navigate payment uncertainty. That’s Information for Good®

What You'll Bring:

• Must be well-versed in the details of all levels and functions within the full scope of Revenue Cycle of US Healthcare.
• Strong written, oral, and interpersonal communication skills.
• Strong leadership skills and ability to delegate and provide direction.
• Excellent problem-solving skills.
• Should be Innovative, Motivational, Confident, Fair, Influential and Respectful.
• Extremely flexible – quickly shifts from/to clients and projects as the needs arise with efficient hand offs to others.
• Extensive knowledge on use of email, search engine, Internet; ability to effectively use payer websites; knowledge and use of Microsoft Products: Outlook, Word, Excel.
• Should easily learn and adapt to various billing systems.
• Ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Graduate/ post-graduate with at least 3 - 5 years’ experience in US Health Care in a team lead or supervisory role, or 2 years’ experience in an assistant manager role
• Open to work in 24X7 environment.

Impact You'll Make:

  • At TransUnion Rubixis, we can identify opportunities to enhance patient access and post-service revenue recovery efforts.
  • At TransUnion, you will learn market-leading revenue cycle technologies, extensive data assets and deep insights into consumer financial behaviors make mutual trust possible between patients, providers and payers by helping them navigate payment uncertainty
  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
  • • Ensures project time constraints given by the manager are met in all the processes like billing, EOB etc
  • • Responsible to communicate with the clients over the phone or emails as required.
    • Should be responsible for grooming the next layer. Continuous objective is to make himself / herself redundant and pull the talent up from the existing team.
    • Should work towards assisting the project manager on daily issues, new project implementation, existing client satisfaction and taking feedback from the team.
    • Makes sure everyone follows the process defined with accuracy by doing regular audits and documenting the updates.
    • Makes sure all processes run smoothly and takes regular work status from the seniors.
    • Generates several daily, weekly and monthly reports relevant to the project. Analyzes and communicates with the clients about the status of the practice by providing regular reporting
    • Deals with any unwanted / unforeseen issues that come up at any time from the client or within the team.
    • Should have thorough knowledge of all processes and be able to implement a new project with the assistance of project Manager. For example: Credentialing, Software Transition, etc.
    • Controls attrition by providing proper training and work culture as well as growth plan.

TransUnion Job Title

Lead, Business Operations