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Operations Manager

Signal

Signal

Operations
Chennai, Tamil Nadu, India
Posted on Thursday, October 19, 2023

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What We'll Bring:

T&E Operations Manager

What You'll Bring:

The T & E Operations Manager supports the vertical businesses in the following ways:

  • Developing and maintaining a high level of knowledge about our industry, products, and services to effectively support multiple teams of operations associates.
  • Ensuring Team Leads and support staff adhere to our established procedures and processes while also providing a best-in-class service experience to the customer and consumer.
  • Holds associates accountable for their performance.
  • Supervision of back-office performance throughout each day for smooth operations and long-term for team and individual development.
  • Oversees associate development, coaching and advancement opportunities.
  • Establishes a positive and professional work culture that includes diversity, inclusiveness, collaboration and innovation.
  • Works with leadership to improve operational processes, procedures, and to identify gaps/opportunities to improve the operation team, balancing the needs of the business, associate, customer, and consumer.
  • Handles escalated and supervisor level communications from customers and consumers.
  • Ensures all associates are accountable to following FCRA obligations and company policies.

Impact You'll Make:

  • Bachelor’s degree required
  • At least 2-5 years of experience leading a team with 25+ associates or multiple teams totaling 25+ associates.
  • At least 5-7 years of customer service experience/operations experience
  • Must have a proactive and solution-oriented mindset.
  • Intermediate knowledge of Microsoft Office programs such as Outlook, Word, PowerPoint, etc.
  • Basic understanding of modern technologies and communication platforms (examples: social media, smart phones, tablets, Microsoft Teams, email, etc.)
  • Comfort level with general technical concepts.
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Quick to learn all operations processes and procedures.
  • Collaborates well with others in an effort to achieve objectives.
  • Ability to maintain focus, flexibility, and organization.
  • Ability to motivate, engage, coach, and provide constructive performance feedback to team leads and associates.
  • Comfortable working in fast paced environment.
  • Helps with project management as needed
  • Supports over vision and strategy of T & E Operations in support of broader goals.
  • Has a working understanding of the Fair Credit Reporting Act (FCRA) and the importance of meeting FCRA obligations, time lines, etc.

TransUnion Job Title

Manager I, Business Operations