Customer Support Engineer Trilingual - Remote
What We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
As a Customer Support Engineer you support technical onboarding projects for standard support clients and own the operational technical relationship with dedicated assigned clients as appropriate. This includes consultations on solution architecture onboarding support, technical troubleshooting and providing technical expertise for all of our Global Fraud Solution Group’s services and platforms for our premium level customers and positioning yourself as a trusted advisor to their teams.
In this role you lead customer technical engagements across a range of industries, types of projects, platforms, solution interfaces, and provide expert technical knowledge, support and troubleshooting for our solutions and platforms.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
What You'll Bring:
Bachelor’s degree in Computer Science, IT, Software Development or related field and 4+ years of relevant work experience
Direct experience in product application integrations
Demonstrated ability to diagnose and troubleshoot technical issues in diverse customer technical environments
Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas and effectively resolve technical issues using practical and imaginative methods
Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
We'd Love To See:
Fraud management or identity and access management experience
Basic understand/familiarity with iOS and Android
Project management experience
Impact You'll Make:
Demonstrated success in working on multiple projects, with competing priorities and delivering high quality software on schedule.
Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources.
Effective customer-service orientation and relationship-building skills
English/ Spanish/ Portuguese fluency
TransUnion Job TitleConsultant, Post-Sale Technical Consulting