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Technical Training Writer



Marketing & Communications, IT
Heredia Province, Costa Rica
Posted on Thursday, November 9, 2023

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What We'll Bring:

What We’ll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people pioneering products and cutting-edge technology.

What You'll Bring:

What You'll Bring:

The Technical Training Writer will fill a key role within the fast-growing TransUnion Marketing Solutions Team. We are scaling quickly and need your help to document specifications, user training guides and training materials for our products to educate internal associates and external customers.

  • 1-2 years of experience in technical writing and product documentation.

  • B.A./B.S. degree in Technical Writing, Journalism, English, or relevant technical field.

  • Ability to identify needs and create product documentation using best practice methodologies.

  • Previous experience writing documentation and procedural materials for multiple audiences.

  • Experience working with and documenting API for developers.

  • Demonstrated ability to work collaboratively across remote teams with strong energy, drive and enthusiasm balanced with patience, persistence, and diplomacy.

  • Experience using Design Thinking to address issues and center documentation on the needs of the end user.

  • Experience leading discussions with limited access to subject matter experts (SMEs) to quickly uncover and document end to end processes.

  • Experience creating and updating process flows for use across multiple departments.

  • Proven experience documenting in a technical field, such as software development computer science, or engineering.

  • Ability to evaluate and analyze complex information and a natural desire to help people understand things that are hard to understand.

  • Fluent in English (writing and spoken).

Impact You'll Make:

Impact You'll Make:

  • Work with product managers and SMEs to create and maintain product documentation including procedural manuals, process documentation, training materials, and other technical documents.

  • Partner with Training to create and maintain materials to educate TU Marketing Solutions associates on our products and solutions.

  • Maintain internal Knowledge base to centralize documentation and help answer product-related questions.

  • Identify documentation repositories, revise, edit, and determine the best solution for data compilation and centralized storage.

  • Research, create, and maintain product documentation templates that allow for ease of use and understanding.

What We’d Love to See:

  • Experience working with and documenting API for developers.

  • Domain expertise in digital marketing.

  • Superior written and verbal communication skills.

  • Editing and proofreading experience of your own work, peer review the work of other technical writers and providing constructive feedback to ensure the documents are free of grammatical mistakes, structural formatting, and technical inaccuracies.

  • Experience creating quality visuals, screen captures, and diagrams. (Adobe CC, SnagIt, etc.)

  • Experience with video production including scripting, directing, recording, and editing.

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

  • Experience with MadCap Flare or other online help authoring tools.

  • Experience with SharePoint Communication site pages and web design (CSS and HTML).

  • B.A./B.S. degree in relevant technical field.

TransUnion Job Title

Sr Analyst, Technical Writing