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GCC Quality Assurance Rep II (Remote)



Quality Assurance
Johannesburg, South Africa
Posted on Thursday, November 9, 2023

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are seeking a Quality Assurance Representative II who will be an integral part of the Quality Assurance team. This associate will play an
important role in measuring the quality of Consumer Interactive processes and support all policies, and laws that govern our business. The
associate will ensure work completed by TU or vendor associates working on behalf of TU is processed accurately with a direct emphasis on
risk mitigation

What You'll Bring:

Job Description

• Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy

• Provides trend data to site management team

• Uses quality monitoring data management system to compile and track performance at team and individual level

• Delivers actionable data to various internal support groups as needed

• Coordinates and facilitates call calibration sessions with necessary colleagues • Provides feedback to call center team leaders and managers

• Prepares and analyzes internal and external quality reports for management staff review

• Collaborates with onshore teams to discuss process efficiencies

• Executes other duties as assigned

Impact You'll Make:


• Experience in a call center or quality services environment

• Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail

• Capable of working independently in a remote setting

• Ability to execute on decision making responsibilities

• Knowledge of Microsoft Office products, with emphasis on Excel

• Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting

• Understanding of credit reporting laws is a plus

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Rep II, Consumer Quality Support