Sr Application Support Engineer - ITBS
What We'll Bring:The Application Engineer will be responsible for the implementation, configuration, maintenance and performance of critical applications and services, to ensure availability and consistent performance of our corporate estate. Working in a fast-paced environment, the successful candidate will be service focused and will contribute towards the continuous improvement and optimisation of our internal and client facing services.
What You'll Bring:• Configure and maintain application processes and services including monitoring of system health and performance, to ensure high levels of performance, availability, and security. • Define and document standard operating principles and maintenance procedures. • Identify operational process gaps and contribute to their resolution. • Provide input into the technical architecture and technology roadmap. • Produce and maintain operational technical documentation. • Independently analyse and solve complex problems where a precedent may not exist. • Assist developers with complex monitoring refinements. • Provide technical consultancy and knowledge support to the wider business. • Manage external third-party relationships as and when required. • May also include travel to other TransUnion sites and unsociable hours up to and not limited to 24/7 and on call support.
Impact You'll Make:• Knowledge of providing technical support of business-critical applications on multi-tiered environments. • Experience of using native monitoring and troubleshooting tools including but not limited to Nagios, Splunk, What’s Up Gold, and SCOM. • Experience of troubleshooting complex applications and services. • Excellent troubleshooting and problem-solving skills to identify root cause and permanent resolution. • Strong organisational and time management skills. • Excellent documentation, interpersonal and communications skills with the ability to communicate at all levels. • An understanding of the ITIL framework. • Experience of providing technical support within the financial services industry.
TransUnion Job TitleSr Engineer, Applications Support