TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The role of CSR is to support TU-Sontiq’s Partners by working with the Account Managers who manage the growth and relationships of Partner programs. Solutions-oriented, the CSR will be working cross functionally both internally and externally, to facilitate multiple projects in tandem.

What You'll Bring:

Essential Duties and Responsibilities:

• Maintain an understanding of the Partner’s business and joint programs/processes
• Provide analysis and support for anticipating, monitoring and tracking program and Partner issues, results and general information

• Administer everyday workflow of all implementation processes and provide technical support to all associates.
• Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation processes for team.
• Deliver reporting on progress of partner programs, post-launch.
• Evaluate all processes and provide technical support to all and establish all client configuration requirements.
• Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
• Execute on customer implementation lifecycle, identify all defects, and provide an efficient interface with all cross-function teams including sales, marketing, and technical departments.
• Maintain project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

• Direct Channel Partner implementation / rollout plans
• Effectively manage tasks in support of multiple projects and Partners in tandem, while maintaining deadlines.
• Willing to work in US hours as per business requirements.

Impact You'll Make:

Other skills and requirements: The ideal candidate will have the ability to not only understand unique client workflows, but also assist in building efficiencies.

• Project management skills, including organizational and documentation skills
• Demonstrated computer and technical skills with proficiency in Microsoft Office Suite, particularly MS Excel
• Strong communication skills; written, oral, and presentation skills
• Demonstrate urgency, commitment to quality and a high level of personal accountability for all deliverables
• Positive attitude and willingness to do whatever it takes to support team goals

• Ability to prioritize demands and timelines through analytical and problem-solving capabilities
• Comfortable establishing new processes, unafraid of challenging the status quo
• Ability to prioritize effectively, multitask, and manage time appropriately

• Must demonstrate ability to be persuasive, passionate and understanding

TransUnion Job Title

Analyst, Customer Support Operations