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Pune, Maharashtra, India
Posted on Saturday, November 18, 2023

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What We'll Bring:

The role of CSR is to support TU-Sontiq’s Partners by working with the Account Managers who manage the growth and relationships of Partner programs. Solutions-oriented, the CSR will be working cross functionally both internally and externally, to facilitate multiple projects in tandem.

What You'll Bring:

Essential Duties and Responsibilities:

  • Maintain an understanding of the Partner’s business and joint programs/processes
  • Provide analysis and support for anticipating, monitoring and tracking program and Partner issues, results and general information
  • Administer everyday workflow of all implementation processes and provide technical support to all associates.
  • Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation processes for team.
  • Deliver reporting on progress of partner programs, post-launch.
  • Evaluate all processes and provide technical support to all and establish all client configuration requirements.
  • Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
  • Execute on customer implementation lifecycle, identify all defects, and provide an efficient interface with all cross-function teams including sales, marketing, and technical departments.
  • Maintain project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
  • Direct Channel Partner implementation / rollout plans
  • Effectively manage tasks in support of multiple projects and Partners in tandem, while maintaining deadlines.
  • Willing to work in US hours as per business requirements.

Impact You'll Make:

Other skills and requirements: The ideal candidate will have the ability to not only understand unique client workflows, but also assist in building efficiencies.

  • Project management skills, including organizational and documentation skills
  • Demonstrated computer and technical skills with proficiency in Microsoft Office Suite, particularly MS Excel
  • Strong communication skills; written, oral, and presentation skills
  • Demonstrate urgency, commitment to quality and a high level of personal accountability for all deliverables
  • Positive attitude and willingness to do whatever it takes to support team goals
  • Ability to prioritize demands and timelines through analytical and problem-solving capabilities
  • Comfortable establishing new processes, unafraid of challenging the status quo
  • Ability to prioritize effectively, multitask, and manage time appropriately
  • Must demonstrate ability to be persuasive, passionate and understanding

TransUnion Job Title

Analyst, Customer Support Operations