Customer Success Manager — Insurance Vertical (Remote, EST Hours)

About Skopenow

Skopenow is a leading provider of threat intelligence and open-source intelligence (OSINT) solutions. Our investigative platform is trusted by over 1,500 customers — including 20% of the Fortune 500 — as well as numerous government and law enforcement agencies. Founded in 2016 and headquartered in New York City, Skopenow helps organizations efficiently collect, analyze, and act on open-source data to detect fraud, identify emerging threats, and uncover critical insights. We’re a fast-growing, venture-backed technology company building the future of intelligence automation.

About the Role

Are you an investigator turned customer champion? We’re hiring a Customer Success Manager with deep OSINT and SOCMINT expertise to empower our fast-growing insurance clients. In this role, you’ll build lasting relationships, drive adoption of Skopenow’s platform, and ensure our customers achieve measurable success. You’ll be a trusted advisor, helping investigative and claims teams leverage OSINT insights to work smarter and faster.

What You’ll Do

• Own customer relationships for a portfolio of insurance accounts
• Guide clients from onboarding through renewal, ensuring a smooth transition from the sales process and strong long-term adoption.
• Deliver impactful onboarding and training sessions that help users get the most out of the Skopenow platform.
• Conduct regular business reviews to measure success, identify growth opportunities, and demonstrate ROI.
• Collaborate cross-functionally with Sales, Product, Support, and Marketing to share customer insights, feedback, and success stories.
• Drive renewals and expansions by understanding customer goals, analyzing usage trends, and identifying upsell opportunities.
• Maintain accurate records in the CRM, including account activity, feedback, and opportunities.

What You’ll Bring

• 5+ years of hands-on investigative experience in OSINT or SOCMINT.
• Strong background in the insurance industry, ideally within claims or SIU investigations.
• Experience using or procuring commercial OSINT/SOCMINT tools (e.g., Skopenow).
• Excellent communication and relationship-building skills with a proactive, customer-first mindset.
• Strong organizational skills and the ability to manage a large, diverse book of business.
• Proven ability to work effectively across teams to deliver customer and company success.

Bonus Points

• Based near New York City, with the ability to work out of HQ in Midtown, Manhattan.
• Experienced trainer or power user of commercial OSINT tools.
• Existing familiarity with the Skopenow platform.
• History of work in a formal SaaS Customer Success role.

Why Skopenow?

• Fast-growing company with a mission that matters — helping organizations detect fraud, mitigate risk, and stay ahead of threats.
• Work with an experienced, passionate team at the forefront of OSINT innovation.
• Competitive compensation, equity, and benefits package.

**This is a remote position open to candidates across the U.S., but you must be available to work Eastern Time hours (9 AM–6 PM).

Compensation Estimate: $100,000-$115,000/year + quarterly bonuses

Join us and help shape the future of intelligence.

Apply today to be part of a team that empowers the world’s leading organizations to make better, faster, and safer decisions.