about the pro-services provider associate role:

the pro-services associate position is for a passionate, talented, and driven customer and business advocate who loves problem solving, working with a variety of stakeholders, is organized, has great attention to detail and communication skills, and an inherent ability to effectively prioritize.

a successful pro-services associate will take the lead on developing and managing provider communications, identifying provider gaps we need to fill, collaborating with creative and scheduling to execute test shoots, setting up provider processes, and executing projects that ensure soona can maintain and retain a healthy, growing, and talented provider network.

this is a full time position based out of Denver, Minneapolis, or Austin.

about pro services at soona:

pro-services is a fast growing marketplace that provides customers with in-studio professional services that can elevate a customer’s content and experience. they include a variety of different services, such as models (hand, full body, pet models), stylists, grocery shopping services, and much more.

about soona:

soona makes it possible for brands to create professional photo and video starting at $39. our studios give customers a playground for creating their content and our online platform makes it possible for any product company in the world to experience a virtual shoot. we are creating a fast casual content revolution!

an ideal candidate can:

• Identify provider gaps we need to fill to acquire and retain customers
• develop and execute a sustainable, scalable recruiting and onboarding process for our freelance provider network across all our locations
• take the lead on diverse projects that help cultivate an engaged, informed, and committed provider community and create better results for soona
• create and source content for a community newsletter, manage the list and send process, and measure results to ensure we’re providing content that resonates
• Collaborate with creative and scheduling to execute test shoots
• create and share provider communication and issues reports, proactively anticipate solutions to common issues and initiate improvements
• facilitate a quality experience for all providers from application to shoots to payment processing and issue resolution
• ensure talent information is accurately captured and tracked across platforms
• develop and maintain cross team feedback loops that ensure the quality of the providers and that they have the skills and commitment to meet expectations