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General Manager, Mobile Operations (Houston)

SparkCharge

SparkCharge

Operations
Houston, TX, USA
Posted on Tuesday, September 12, 2023
As we continue to scale, SparkCharge is looking for high potential leaders to streamline operations across functions by building excellent teams and processes that support the customer journey end to end. The General Manager ensures the success of the site by overseeing all service operations. In this role, you are responsible for leading the team of Technicians and Warehouse and Delivery Associates in Houston and establishing efficient, customer-centric operations to help SparkCharge accelerate the world’s transition to sustainable energy.

The Company

SparkCharge is a fast-growing cleantech start-up that is reducing barriers to Electric Vehicle (EV) adoption. We design, manufacture, and sell portable, Level III charging systems for EVs. We also provide “Charging-as-a-Service” (CaaS) through our mobile app “Currently”, which allows EV owners to schedule charge delivery to wherever their vehicle is located. Be a part of the clean energy solution!

Responsibilities Include

  • Hires an excellent team of strong and diverse associates and takes personal responsibility for their onboarding and continued development
  • Has consistent 1:1s with direct reports and creates a culture of regular coaching and feedback
  • Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner with support from the Director of People Operations
  • Collaborates effectively with Engineering, Customer Success & other departments across the organization
  • Allocates and shifts resources as needed based on business priorities and customer needs in the mobile operations market
  • Comfortable working closely with local vendors and partners to set up and expand operations with support of the Director of Mobile Operations this includes touring warehouse spaces and working with electricians to expand electrical infrastructure
  • Resilient and calm under intense pressure
  • Highly mission-driven and motivates others to see the big picture
  • Communicates business priorities to the team and stakeholders and executes to meet Mobile Operations Department Goals
  • Understands and owns every aspect of the site’s performance. Sets targets, drives execution, and holds the team accountable both for individual and team results Drives standardization in alignment with broader organizational goals
  • Ensure market has available resources to successfully meet KPIs
  • Report daily and weekly energy deployment to the central team

Requirements

  • Bachelor’s Degree and/or equivalent experience leading logistics operations
  • Experience leading large teams in a fast-paced environment
  • Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Excellent or perfect driving record--no moving violations
  • Ability to pass a thorough background check
  • Experience leading a distributed field operations team
  • Desire to innovate and learn with a strong entrepreneurial spirit
  • Proven history of being punctual, reliable, and courteous
  • Must be able to stand or sit for 8 hours or more
  • Occasional travel required for offsite meetings and events; normally less than 10% of the time
  • Ability to lift 70lb equipment multiple times per day
  • Ability to use equipment such as forklift and pallet jack, and willingness to get certified if not forklift certified

Benefits

We are a fast-moving, young start-up, building a culture based on our values of togetherness, ownership, passion, resilience and respect. This position qualifies for unlimited PTO. We offer competitive benefits including Health, Dental & Vision Insurance and 401K plans. Compensation will be based on the candidate’s ability to quickly add value to SparkCharge.

At SparkCharge, we offer fair and equal opportunities to all our candidates and team members regardless of race, color, religion, sex, pregnancy, sexual identity, national origin, citizenship, marital status, disability status, parental status protected veteran status, or any other characteristics protected by law. SparkCharge believes in hiring individuals only based on their qualifications and experiences that meet our business requirements to fill the positions.

JOB CODE: 1000042