About Us:

At Spiky.ai, we’re revolutionizing the way customer-facing teams interact during online meetings with our cutting-edge conversational intelligence platform. We’re a rapidly growing startup with a product that users adore, and we’re just getting started.

Who We’re Looking For:

We’re on the hunt for a dedicated and proactive Customer Support Representative who is comfortable working across time zones and is passionate about providing top-tier support to our global customer base.

• Flexibility to work across various time zones.
• Excellent English skills and a clear, friendly communication style.
• Previous experience in customer support for B2B SaaS products is a plus.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via email, chat, and phone, ensuring swift and effective resolutions.
• Troubleshooting: Help customers troubleshoot issues with our platform, providing guidance on product features and best practices.
• Customer Satisfaction: Ensure a positive customer experience by proactively addressing concerns and following up on unresolved issues.
• Knowledge Base: Assist in creating and maintaining internal and external documentation to improve customer experience.
• Collaboration: Work closely with our product and engineering teams to escalate and resolve technical issues.

Compensation and Benefits:

• Competitive Salary: Base salary with opportunities for performance-based incentives.
• Growth Opportunities: As an early hire, you’ll have significant growth potential within the company.
• Stock Options: Opportunity to earn equity in a fast-growing startup.
• Innovative Culture: Join a team that values creativity, collaboration, and continuous improvement.

Before Applying, Please Note:

• Culture Fit: Culture fit far outweighs technical ability. Check out our culture and values.
• Personal Achievements: Detail your personal achievements on your resume, not just team ones.
• Resume Details: Highlight how you’ve used your skills in real situations in your resume’s experience section.
• Tailored Resumes: Don’t submit generic resumes—the devil is in the details.