Spiral uses AI to quickly scan customer feedback and identify ultra-specific emerging customer problems, helping companies improve their products and decrease support spend. Founded by former Amazonians, Spiral has raised from world class investors such as Trilogy Equity Partners, Bezos Expeditions, Techstars, Amazon Alexa Fund, Alumni Ventures Group, and others.

Our mission is to make every company in the world customer-centric.

Many B2C companies receive a staggering amount of customer feedback every day – so much that no human could fully comprehend it all by hand. Customer Experience (CX) and Support professionals either attempt to manually read through thousands of reviews and customer conversations or, surprisingly often, this information is just never used. Spiral, on the other hand, scans all customer feedback in minutes using AI and provides users with specific problems that directly impact customers. This enables businesses to fix the problems that matter most, creating a better product and a happier customer.

Our Culture

While you can check out our values here, in short, we’re a team of creative, passionate, and collaborative problem solvers. We all exchange friendly, honest feedback daily because we believe we have a lot to learn from one other. Coaching and preparation are also key to our success. And the best idea wins – always!

Role Summary

As a Founding Account Executive on the team, your work will directly impact our successes in expanding our client base within a diverse range of mid-market-to-enterprise level companies. Our current clients span financial services & fintech, connected devices, digital & software services, and more. You will be one of the first few members of the sales team, report directly to the CEO, and help us create the foundation for growth.

Responsibilities

• Own an end-to-end sales cycle including lead generation, agreements, pilots, negotiations, and deal closure.
• Develop detailed account plans to map out how you will take a deal from qualified to closed.
• Work with the CEO and Director of Sales to develop a repeatable deal flow in multiple verticals.
• Uncover needs and develop relationships with multiple stakeholders within accounts across the organization: Directors, VP, C-suite.
• Accurately forecast sales activity and revenue achievement through proper use of sales tools.
• Work independently as well as alongside our Business Development Manager to develop a strong top of the funnel pipeline.

You will be successful if:

• You have a track record of success in consultative B2B SaaS software sales – minimum of 3 years of full cycle sales experience.
• You have experience selling into customer service and product leadership – a plus, but not required.
• You’re tech-fluent – not necessarily an engineer by trade, but you do pride yourself in your ability to quickly learn important technical details about a product (AI/ML in our case).
• You have 2+ years of experience closing 6-figure+ contract values, leveraging MEDDPICC to structure a winning process.
• You are an excellent communicator, written and verbal, who doesn’t stop at the first objection. * You know the right questions to ask to get a deal right back on track.
• You see your role as the orchestrater of a deal and flex the sales process to fit the buyer. You bring together the right influencers and buyers and align with executive priorities.
• You always attach a solution to the buyer’s departmental goals or KPIs – and are fluent in building convincing economic cases that quantify partnership ROI.
• You're scrappy; comfortable working in a fast-paced start-up environment and learning as you go. You thrive in environments without ‘red tape.’
• You have prior startup (or emerging market) experience – a plus, but not required.
• You show eagerness to learn and are open to coaching in a transparent work environment.
• You are not afraid to ask for help when you need it and to support others when they need it.
• You are results driven and focused on outcomes. You believe the quality of an idea is fundamentally more important than whose idea it was.

What you’ll need to bring with you

• Comfort with uncertainty. Curiosity to figure out solutions and paths forward independently.
• Attention to detail and eagerness for constant improvement.
• Motivation and focus when working remotely/digitally.
• Grit, perseverance, and resilience to navigate the ups and downs of sales.

What we offer

• A supportive and caring team environment
• Fully-remote culture – work anywhere in a North American time zone!
• Competitive compensation - base + commission
• Health and medical benefits
• 401k + Matching
• Opportunities for fast career growth
• Ample – and encouraged – Unlimited PTO
• All the resources and tools that you need to succeed – just ask!

Spiral is an equal-opportunity employer and we welcome applicants from all backgrounds. If you are game to come and help us make every company in the world customer-centric, then we’d love to hear from you!

To apply: please include a brief (~5 sentences) description of a recent deal win. Specifically, how you: prospected, ran discovery/pain quantification, leveraged your internal Sales colleagues, drove executive alignment, built a business case, navigated buyer decision process, and closed the deal.