We are looking for a highly optimistic Customer Success Specialist who will support the company with all customer success services.

You’re excited about the role because you will...

• Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter

• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business

• Escalate bugs and product issues to the tech team on an as-needed basis

• Be comfortable speaking to customers on the phone, when necessary

• Collaborate on articles to help retailers and suppliers enhance their Spocket experience

• Gather user feedback and feature suggestions to help form Spocket’s product strategy

We’re excited to have you because…

• You are passionate about working with people and demonstrate empathy in all interactions

• You have excellent communication skills that convey both confidence and charm

• You are a fast learner and genuinely enjoy problem-solving

• You enjoy continual adaptation and change from week to week

• You are overflowing with positive energy that other people draw upon and enjoy collaborating with

• You are a self-starter who enjoys multitasking and having ownership over your contributions

Skills we are looking for…

• 3+ years of customer support-related experience

• Experience in the E-commerce industry

• Experience in Sales and Marketing