What we're looking for
We are seeking a dynamic and passionate individual to serve in the role of Manager - Clinic Operations. This role is responsible for end-to-end activities which occur during the provision of care for patients and the support of providers rendering care and services. This individual will develop, refine, participate in, and oversee practice operations for our growing virtual primary care practice. This is initially a very “Hands On” position with the opportunity to build a team.
Responsibilities
Staff Supervision
Supervise the work of virtual Medical Assistants, Clinical Operations Coordinators, and other assigned resources
Create, post, and recruit new talent to the team
Evaluate team members, identify opportunities for growth and development and provide guidance and mentoring
Training of staff
Clinic Operations
Develop, refine, participate in, and oversee practice operations including:
patient registration
patient scheduling
insurance verification
patient connectivity
patient referrals (other providers, lab, radiology)
provider scheduling
provider connectivity
visit coding
visit billing
patient follow-up and care coordination
Provider Support
Onboarding of credentialed providers including:
practice orientation
system access
eRx enrollment
computer/EMR training
templates and favorites
Day to Day coordination with providers and staff
Slack communication
Troubleshooting & escalation as needed
Department Administration
Creation of Policies and Procedures
Coordinating PA and NP chart reviews with Supervising Physicians
Data Collection and Assembly
Operations metrics (visits, no show’s, cancellations, etc.)
Performance metrics for quality programs
Department Communications
Check & respond to patient emails
Check & return calls, voicemails, text messages, faxes
Screen chief complaints for appropriateness for telemedicine when non-medical staff are online
Other duties as assigned
Your skills & Who you are
Customer-focused with exceptional customer service delivery
Excellent written and verbal communication skills
Highly organized
Excellent attention to detail and high degree of accuracy
Ability to manage multiple projects efficiently and accurately
Strong analytical skills with recording, analyzing and presenting data in meaningful formats
Exercises discretion and maintains confidentiality of business and patient information.
Excellent critical thinking skills, sound judgment and the ability to communicate in an articulate and sensitive manner with providers, patients, and leadership
Qualifications
Required
Bachelors in Business, Finance, Health Care, or related field or equivalent experience
Five years experience with front and back office processes, policies, and procedures
Familiarity with provider billing and claims payment requirements
Two years experience managing direct reports and/or consulting staff
Proficient with documents, spreadsheets, presentations, and other office tools
Preferred
Masters Degree in Business, Healthcare, Finance or related field
Experience working in a multi-state virtual provider organization
Experience working in a remote environment with a distributed workforce
Nice-to-haves/Able-to-learn
Google Suite/Workspace
AthenaHealth EMR
Notion
Open Phone
Drift
Ring Central
One Password
Airtable
Compensation
Estimated salary range for this position: $60,000-$85,000
The estimated salary range represents the anticipated low and high end of Spora’s salary range for this position. Actual salary will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Spora’s total compensation package for employees.
Benefits
Medical Insurance
Dental Insurance
Vision Coverage
Unlimited PTO
About Us
We are a primary care provider and network for people of color. Our vision is to create a fresh perspective on healthcare - we call this new vision Culture Centered Care.
Through creating an equitable community of providers and services that acknowledge and incorporate the lived experiences of People of Color, we aim to address health inequities and disparities they experience. Providers in our network recognize these inequities and are therefore able to treat patients with empathy, clear information, and a solution that is cognizant of their background and needs.
Approaching healthcare from a culture-first mentality isn’t the only thing that uniquely positions us as better to serve POC communities. We are also deeply invested in technology, using advanced data science and robust machine learning to build models that lower barriers of entry to test for diseases that impact POC populations more than others. We do this in an effort to help our community be healthier so they can live fulfilling and joyful lives.
How to Apply
Please send your resume to careers@sporahealth.com along with any other materials that would help us get to know you better.
Spora Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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