Location: Remote U.S.Type: Full-time
What this role actually is
You are the founding owner of customer and business operations for Steno.ai. You ensure every customer can create a hyper-realistic AI Twin and receives a personalized level of support, while also serving as a hands-on integrator who implements scalable processes and handles key business operations for the company. Must be AI-savvy, customer-obsessed, product-obsessed, have incredible work ethic, and be elite at execution.
About Steno.ai
Steno.ai is building the future of commerce: direct 1:1 conversations between millions of fans and their favorite personalities and brands. We create hyper-realistic AI Twins that turn personal brands into personal relationships at infinite scale.
Why this role is amazing
Founding scope: You are the top owner of customer delivery and company operations—you shape how we deliver AI Twins and how the company runs.Immediate impact: Work directly with the CEO in a fast-moving AI startup; your decisions move customer launches and internal systems weekly.AI-first: If you're AI-savvy and love using modern tooling to automate and scale, you'll feel at home.Elite customers: Launch AI Twins for high-profile thought leaders like Tony Robbins, Peter Diamandis, Brian Tracy, Margarita Pasos, and more.Meaningful equity: Full-time role with real upside in a high-growth AI startup.The role summary
A hands-on integrator who turns vision into execution and owns customer and business operations.
You will:
Own AI success to ensure every AI Twin meets a world-class quality bar.Serve as a right-hand to the CEO for business operations, cross-functional coordination, and company-wide initiatives.Build and run scalable systems and playbooks for customer operations and internal processes.Partner tightly with Engineering, Product, and Growth to drive alignment and execution velocity.What you’ll do
Business operations and Integrator support
Serve as the CEO's integrator: Act as a cross-functional force multiplier, translating company vision into execution across all teams—internally and externally.Drive the CEO's top priorities to completion: Own critical initiatives end-to-end, coordinate dependencies, unblock execution, and ensure nothing slips.Run critical company operations: Stand up and maintain durable systems across the business (Linear, Notion, Attio, Stripe, analytics, support) so the company scales smoothly.Manage key strategic workstreams: Drive fundraising ops (investor materials, data room, diligence coordination), legal/vendor coordination (MSAs, SOWs, contract routing with counsel), and hiring/onboarding pipelines with functional leads.Be the connective tissue (the glue): Break down silos between Growth, Product, Engineering, and AI Success—ensure tight handoffs, surface trade-offs early, and keep execution velocity high.Support external leverage: Prep the CEO for investor meetings, partner conversations, and strategic opportunities with crisp decks, talking points, and follow-up coordination.Filter and prioritize ruthlessly: Manage inbound to the CEO, escalate what matters, resolve what doesn't, and maintain clarity on the highest-leverage work.AI Success & Twin delivery
Lead AI Success and build the team, serving as the primary point of contact for key customers.Drive onboarding and success for enterprise and marquee customers from kickoff to go-live and beyond.Translate customer goals and requests into platform improvements, features, and playbooks while coordinating closely with Engineering and Product.Support customers with Twin creation and fine-tuning to achieve hyper-realistic voice, personality fidelity, and conversation quality.Own customer-facing documentation to improve platform usability and continuously reduce time to first value.KPIs: Gross Revenue Retention, Logo Churn, Time-To-First-Value, and Customer Satisfaction (CSAT/NPS).Who you are
Owner mindset: You take full responsibility for outcomes and do what it takes to deliver.Maniacal executor: You out-prepare, out-communicate, and out-execute. Nothing slips.Customer-obsessed: You care deeply about the customer experience and fight for clarity and quality.Product-obsessed: You notice friction, propose fixes, and drive improvements.AI-savvy: Technically adept and always seeking to leverage modern tools to move faster and work smarter.Executive communicator: Your writing is crisp and your updates are clear, calm, and direct.High-agency owner: You love ambiguity and do what it takes to ship quality at speed.Elite operator and business leader: Systems mindset, ruthless clarity, detail-obsessed.Qualifications (must-haves)
5–10+ years in Business Operations, Customer Operations, or Program/Project Management in high-growth AI/SaaS.Proven ownership of BizOps, platform operations, customer ops, onboarding, or delivery workflows with cross-functional teams.Strong operating toolkit: project plans, acceptance criteria, QA standards, retros, decision docs, and customer comms.Technical fluency: comfortable partnering closely with engineers and working hands-on in modern SaaS products.Good to have
Experience supporting or building AI products (chat, voice, agents, RAG, evals).Familiarity with platforms like Linear, Notion, Attio/HubSpot, Stripe, OpenAI, ElevenLabs (or similar).0→1 and 1→10 startup experience.Compensation and benefits
Full-time salary + meaningful equityRemote work with regular in-person collaboration and quarterly company offsitesBuild with a small, elite, fast-growing AI startup team shipping real products for real customersHow to apply
Email jobs@steno.ai with:
A ≤2-minute video: why you're a fit and how you would drive operational excellence and outstanding AI Success for Steno.A short, personal letter: why this mission resonates with youYour LinkedIn and relevant work samples (playbooks, dashboards, onboarding artifacts, delivery examples)Interview process
1. Application (you are here)
Our team will review your application. We're looking to see how your skills and experience align with our needs.
2. Culture interview
30-min Zoom. Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.
3. Technical interview
45 minutes, varies by role. You’ll meet the person you’ll be working closest with who will evaluate skills needed to be successful in your role.
4. CEO interview
30 minutes, varies by role. You have reached the final boss. It's time to chat with Arman.
5. Project assessment
You will meet a few more members of the team and work on an independent project to assess your skills. It will be challenging, but fun!
6. Reference check
We will contact 2-3 references to learn more about how best to work with you.
7. Offer
If everyone is excited to work with you, we’ll make you an offer to join us! Time to celebrate!
