Customer Happiness Coordinator
Story2
Administration, Customer Service, Sales & Business Development
New York, NY, USA
Posted on Thursday, January 10, 2019
Job Information
Location
New York, NY (Please only apply if you can accept a position in NYC)
Diversity Statement
We believe that inclusion fosters innovation. We’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age,
Qualifications
Bachelor’s Degree required
1-3 years experience in account management and customer service
Proven success in utilizing data to drive customer success and retention
- Excellent spoken and written communications skills, including storytelling
- Ability to think on your feet to develop creative solutions
- Ability to manage multiple projects on tight deadlines and prioritize appropriately
- Knowledge of the educational space, preferred
1-3 years experience in account management and customer service
Proven success in utilizing data to drive customer success and retention
- Excellent spoken and written communications skills, including storytelling
- Ability to think on your feet to develop creative solutions
- Ability to manage multiple projects on tight deadlines and prioritize appropriately
- Knowledge of the educational space, preferred
Responsibilities
- As the key point of contact for enterprise customers, ensure the health and success of these relationships and support customers’ satisfaction
- Following close of sale, manage all aspects of implementation, refining and executing implementation plans and checklists and managing customer relationships to achieve mutually developed success metrics
- Provide support and solutions to remove obstacles and keep customer and users on track when problems arise
- Create systems to drive continued user and customer product engagement
- Working collaboratively with product team, use customer experience and data to expand customer and user engagement and satisfaction with product and services
- Create enduring solutions for recurring customer engagement and satisfaction problems
- Manage product usage data and create comprehensive and storytelling reports for customers
- Following close of sale, manage all aspects of implementation, refining and executing implementation plans and checklists and managing customer relationships to achieve mutually developed success metrics
- Provide support and solutions to remove obstacles and keep customer and users on track when problems arise
- Create systems to drive continued user and customer product engagement
- Working collaboratively with product team, use customer experience and data to expand customer and user engagement and satisfaction with product and services
- Create enduring solutions for recurring customer engagement and satisfaction problems
- Manage product usage data and create comprehensive and storytelling reports for customers
Job Description
Reporting to the Chief Financial Officer, you plan, implement and drive customer satisfaction by ensuring flawless execution and integration of of online and in-person courses, coaching and software.
Please apply by sending your resume + a Defining Moment story to careers@story2.com.
About Story2
About Story2
Story2 empowers people to tell their stories out loud and use the neuroscience of storytelling to improve their writing. One of Forbes “10 EdTech Companies You Need to Know About,” backed by TechStars, Pipeline Angels and Kaplan Ventures, Story2 is transforming communication and collaboration through storytelling.
Story2 empowers people to tell their stories out loud and use the neuroscience of storytelling to improve their writing. One of Forbes “10 EdTech Companies You Need to Know About,” backed by TechStars, Pipeline Angels and Kaplan Ventures, Story2 is transforming communication and collaboration through storytelling.
