Founded in 2010, we are a financial services organisation specialising exclusively in cloud procurement, cost management and optimisation. We provide Cloud Financial Operations, “FinOps”, services to both commercial and public sector organizations, primarily in the UK and US, who buy the cloud & AI services offered by AWS, Google and their respective marketplace sellers such as Anthropic.

Our FinOps services help cloud customers optimise how they buy cloud services. We help them understand their current and future usage, how best to commit to that usage for a discount, and, in some cases, allow them to buy that usage through us as their reseller, often leveraging government procurement frameworks.

We have some amazing customers, who leverage our services so they can spend less time worrying about financial optimization, and more time focusing on their core business - curing cancer in the case of Cancer Research UK, through to solving the global energy crisis in the case of Commonwealth Fusion Systems. One of the best things about working for Strategic Blue is hearing the details of how such diverse customers are leveraging cloud and AI to deliver value through innovation.

Strategic Blue is seeking an Account Manager to manage, retain, and grow our customer accounts by delivering exceptional service. As the primary point of contact, you will understand customer needs, align them with their business goals, and cultivate long-term partnerships. You will proactively anticipate client needs, swiftly resolve challenges, and ensure a smooth, productive, and lasting relationship.

• Work with our clients to create a roadmap for future usage
• Help find and commit savings for our customers
• Create and maintain a business plan to expand accounts
• Be able to articulate our standard pitch and the benefits to our customers
• Support the sales team with service-related queries
• Work with our sales team to create the enablement collateral that is needed for the business to succeed
• Take over new customers from the sales function once in the onboarding stage
• Assess customer feedback and use your creativity to establish, improve and refine services
  

The ideal candidate will be someone who has experience working in a quickly changing environment. Someone who excels in creating relationships with key people across varied businesses. Someone who really wants to be somewhere they can really stamp their mark on the future of an organisation. Specifically, the key skills we’re looking for are:

• Great interpersonal skills, bringing together multiple teams to meet an end goal
• Strong organisational skills
• Ambitious with a desire to learn and grow
• A technical background or experience working in the cloud is highly desirable
• Experience writing and delivering meeting content
• Experience in growing an account base
• Customer service experience
• Process-driven with experience in defining and enforcing new processes
• Experience using AI to improve processes is highly desirable
• Willingness to travel and attend company events such as AWS re:Invent

Location:

London-based, with 2-3 days a week in our Paddington office.

Benefits:

• Competitive salary
• Flexible working
• Private medical insurance from day one
• Pension benefit scheme
• 28 days holiday + bank holidays