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Customer Support Associate

SwingVision

SwingVision

Customer Service
Greenville, SC, USA
Posted on Monday, August 28, 2023
SwingVision is the A.I. platform that provides automated stats, highlights & officiating using just your phone. Our mission is to democratize the pro sports experience for all athletes.
Led by A.I. experts from Tesla & Apple, we are a small but passionate team that is building a category-leading consumer product and pushing the limits of what's possible on a mobile device.
Recent achievements include:
• 2023 Apple Design Award and Editors' Choice on the App Store
• Featured in multiple iPhone and iPad Keynote events
• Trusted by 100+ Division 1 teams and 15k+ athletes worldwide
• $3m in funding from Techstars, Sony, Tennis Australia & the Co-Founders of MyFitnessPal
💼 The Role
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Associate to support our growing customer base.
The annual US base salary range for this role is $40,000 - $60,000. The final salary will be based on a number of factors, including the candidate’s experience, qualifications, and location.
Additional benefits include: equity, performance-based bonus, 401(k); and medical, dental & vision.
✍️ Responsibilities
  • Monitor customer support emails, social media DMs, and other customer contact during the support experience.
  • Assist customers with troubleshooting, orders, product questions and feedback.
  • Handle customer complaints in an appropriate and calm manner.
  • Deliver responses in a timely and efficient manner with a demonstrated commitment to customer satisfaction.
  • Work alongside our team to learn the ins and outs of the SwingVision platform.
Requirements
  • Excellent verbal and written communication skills
  • Flexibility to learn to work with customers to resolve a variety of issues
  • Basic computer skills
  • Familiarity with iOS devices
  • Willingness to learn
👍 Preferred
  • 1+ year of experience in a customer facing role
  • A positive attitude and passion for helping others
  • Familiarity with ZenDesk and Stripe
  • Avid user of the SwingVision app
Bonus
  • Passion for racket sports (primarily tennis or pickleball)
SwingVision is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.