Permanent/Full time — Remote, based in SA. Salary dependant on experience. Job posted: 04/06/2026. Taylor & Hart is an e‑commerce bespoke jeweller with showrooms in London and New York. The Diamond & Gemstone Sales Specialist is a brand ambassador who conveys the company’s values and delivers quick, friendly, confident and professional responses to enquiries, maintaining a high lead‑to‑sale conversion rate. Responsibilities: provide customers with knowledge to choose diamonds/gemstones and rings; deliver sales efficiently; create quotes quickly; monitor and respond via live chat, WhatsApp and phone; contact and qualify new bookings; advise on brand, products and experience; qualify prospects and hand over to consultants when appropriate; add and organise leads in CRM; maintain the pipeline and respond within one working day; assist aftersales; provide honest, confident advice; contribute ideas to improve service, process and systems; develop in‑depth product and brand knowledge; coordinate with Production, Procurement, Fulfilment, Sales, Tech and Marketing; complete tasks quickly and to high quality; keep systems updated; record issues and help improve future customer experience; ensure customers feel they received the best service. What we’re looking for: good knowledge of diamonds, gemstones and jewellery; customer‑facing jewellery industry experience; positive, adaptable, tech‑savvy, target‑motivated; attention to detail; responsible and reliable; passion for continuous learning; ability to control a conversation while making customers feel special. Key success metrics: Conversion of new leads to engaged customers; Sales per month; NPS; Response times.