This position requires the candidate to be in The Helper Bees physical office multiple times each week, and during special events as needed.

Join our winning team, honored on Forbes’ list of America’s Best Startup Employers for 2025!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The IT Generalist sits at the center of everything. You will be the person who keeps the whole company running smoothly - from the dev team to ops to leadership. You will work directly with your manager and a senior team member, who will invest in your growth and make sure you are set up to succeed.

This role requires a capable, curious IT Generalist to help keep our devices, infrastructure, and security posture running well as we scale. This is a role with real ownership - you’ll shape how we do things, not just keep them running.

A lot of what lands on your plate will not come with a manual. One week it might be trialing a new security vendor across Mac and PC. The next, standing up a logging system from scratch. You will start by working closely with your manager on these problems, and over time you will own more of the research, evaluation, and implementation yourself.

The right person has an engineer’s instinct: you want to understand how things work, automate what should be automated, and build durable solutions rather than workarounds. You are energized by environments where things are still being figured out, and you learn fast when given room to run.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Device & Endpoint Management

• Procure, configure, and manage MacOS and Windows devices for a distributed team
• Maintain MDM (Mobile Device Management) tooling and ensure devices stay compliant and updated
• Support onboarding and offboarding - provisioning and deprovisioning endpoints, accounts, and access

Security & Compliance

• Monitor and respond to alerts across our security tooling stack
• Help maintain our security posture through SOC 2 and HIPAA compliance - including documentation, audits, and vulnerability tracking
• Manage identity, access controls, and permissions across SaaS platforms and internal systems

IT Infrastructure & Support

• Support the team with networking, VPN, and general infrastructure questions
• Help manage SaaS tool administration (Google Workspace, Slack, GitHub, etc.)
• Write and maintain runbooks, scripts, and automation to make repetitive work disappear

Tool Evaluation & Problem Solving

When a gap appears - a new vendor to trial, a platform to stand up - you dig in, evaluate options across Mac and PC, and come back with a clear recommendation

Own the full cycle: identify the need, test the options, make the call, implement, and document what you did

AI-Augmented Work

• Use AI tools daily and look for ways to improve IT operations with automation
• We carve out dedicated time for deep AI work across the company - you might help sales build a workflow to manage outreach, or work with ops to automate a reconciliation process that currently takes hours by hand

Performance Metrics:

Device & Endpoint Management

• Device provisioning turnaround time.
• Endpoint compliance rate: Maintain =98% device compliance with MDM policies (patching, encryption, security controls).
• Offboarding completion time: Accounts, devices, and access fully deprovisioned within 24 hours of employee separation.

Security & Compliance

• Security alert response time: Investigate and respond to security alerts within 1 business hour for high-severity alerts and 24 hours for standard alerts.
• Vulnerability remediation rate: 90%+ of critical vulnerabilities resolved within SLA (e.g., 7 days).
• Compliance readiness: Maintain SOC 2 and HIPAA audit readiness with documentation current and audit findings resolved within defined timelines.
• Access review accuracy: Quarterly access reviews completed with 100% completion and documented remediation.

Required Skills/Abilities:

No checklist of years of experience here. We care more about how you think than what you’ve shipped. Here’s what we’re hoping to find:

• A technical foundation - CS degree, Information Systems, or self-taught. What matters is that you think like an engineer and want to understand why things work, not just that they do
• Genuine curiosity. You pull on threads, read the docs, and don’t give up when something doesn’t make sense the first time
• Some comfort on the command line and a willingness to write a script when it would save time - we will help you get better at this
• Clear communication - you can explain a technical problem to someone who is not technical, without making them feel lost
• Comfortable with ambiguity - when there’s no clear path, you start somewhere and figure it out
• Exposure to any of the following is a plus, not a prerequisite: MDM platforms (Intune, Kandji, Jamf), cloud basics (GCP, Azure), security fundamentals, Google Workspace admin, or HIPAA / SOC 2 concepts. Coursework and personal projects absolutely count
• Must be 18 years of age or older

Who Thrives Here:

You have a technical background and you’re itching to put it to real use - building beats theorizing, every time. AI tools aren’t a novelty to you; they’re how you work. And when you hit something you don’t know? You say so, then go figure it out. That’s the whole vibe here.

What to Expect:

• Real mentorship from day one - you’ll work closely with your manager and a senior team member who are invested in your growth
• Short, focused work cycles with clear goals - you will always know what you are working on and why
• This role will grow with you: the more ownership you take, the more you will get
• Austin hybrid - you will spend meaningful time in-person with the local team

Physical Requirements:

• Ability to commute to and from The Helper Bees office and other various locations for shipments and device procurement as needed.
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• Must be able to lift 15 pounds at times.
• This position is a hybrid role and will require the candidate to be in The Helper Bees physical office multiple times each week, and during special events as needed. During remote work days, this position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.