THE ROLE

At theCut, our crazy growth has been fueled by word of mouth. A dope app and our social media presence have been key in building our community. We’re looking for a Customer Activation Specialist who will own a key role on our team. You’ll work closely with our Customer Success team, engaging with Barbers new to our platform. Educating them on our product, addressing their concerns, and ensuring a successful onboarding experience.

THE RESPONSIBILITIES

• Qualify leads based on predefined criteria to assess their potential value.
• Identify customer needs and tailor messaging to demonstrate product fit.
• Maintain accurate records of lead interactions in the CRM system.
• Nurture leads through the sales funnel by providing relevant information and resources.
• Conduct product demos or onboarding calls to drive conversion.
• Overcome objections and guide leads toward making a purchasing decision.
• Guide new customers through the activation process to maximize engagement.
• Provide personalized onboarding experiences to ensure product adoption.
• Track and analyze activation metrics to identify potential drop-off points.
• Work closely with the customer success team to facilitate long-term retention.
• Collect insights from customer interactions and share them with marketing, product, and sales teams.
• A/B test messaging and outreach strategies to improve conversion rates.
• Suggest improvements to lead qualification processes and activation workflows.

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WHAT WE'RE LOOKING FOR

• 1-3 years of experience in sales, customer success, or growth-related roles.
• Strong interpersonal skills and relationship building skills required
• Proficiency with CRM tools (e.g., HubSpot, Salesforce) and outreach platforms.
• Data-driven mindset with experience in tracking and analyzing conversion metrics.
• Comfortable with change, uncertainty and charting new territory.
• Ability to handle objections and effectively communicate value propositions.
• You or someone you know has booked a haircut on theCut

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BENEFITS

• Free company swag
• Free haircuts through theCut

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COMPENSATION

• $20 per hour