Director of Hardware Product Management - Pharma Vertical
Our ideal candidate will have:
- ~10 years of experience developing hardware products in a regulated environment (from ideation through successful release) - you will have the ability to research and distill customer problems, document user workflows and industry-standard operating procedures, write thorough customer requirements, validate beta products with customers, bring products to market successfully, and monitor success post-launch.
- A professional demeanor and communication skills - you will be expected to represent Tive in front of customers during research and development, communicate customer needs to cross-functional teams, and keep the organization up to date with their progress.
- Customer empathy - including a willingness to roll up one’s sleeves, visit customer sites, and get to know the processes and operations first-hand.
- Supply chain or operational product experience is a plus.
What you'll be doing:
- You will be the product lead for a new hardware product in Tive’s portfolio, partnering with hardware engineering, operations, and other cross-functional teams to successfully bring the new product to market.
- You will be the face of hardware product for a business vertical, delivering high-quality data collection and analysis, thorough sales training and support, maintaining user guides and documentation and customer-facing troubleshooting.
- You will be the “go-to” person, ensuring the team is familiar with the product and prepared to support the launch. You will build and evangelize the roadmap, intaking sales/account management/customer support inputs, creating and sharing release documentation, and executing successful launch planning.
- Product managers at Tive are responsible for prioritizing the most important work we can do to make our customers successful. The right candidate will not just have experience executing, they will effectively communicate what should be built, what shouldn’t (yet) and why.
Need to know info:
- This job can be done remotely but requires working normal workday hours in the Eastern Standard Time Zone.