At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

Tive is hiring a Senior Manager of Fulfillment to lead global operations across Tive-operated warehouses and third-party logistics (3PL) partners. This role is responsible for building scalable processes, driving operational excellence, and improving cost-efficiency across our fulfillment network.

In this role, you’ll oversee day-to-day execution across all fulfillment operations within Tive’s supply chain. Core areas of responsibility include warehouse and 3PL performance, order planning, outbound shipping, cost optimization, and compliance with Dangerous Goods (DG) regulations. You’ll lead efforts to standardize processes, scale infrastructure, and drive continuous improvement across all fulfillment sites.

This is a cross-functional leadership role focused on scaling fulfillment capabilities. You’ll work closely with teams across the business to improve visibility, streamline operations, and support key system integrations. Responsibilities include 3PL RFPs and selection, contract negotiation, onboarding, integration, and performance management through KPIs and QBRs. You’ll also supervise outbound fulfillment and value-added services such as refurbishment.

Our ideal candidate has

• 10+ years of fulfillment leadership across warehouses and 3PLs
• Deep experience managing warehouse operations and outbound execution
• Proven success owning 3PL strategy, contracts, and performance
• Experience leading refurbishment and returns operations
• Strong parcel carrier strategy and cost optimization background
• Hands-on ERP experience (NetSuite strongly preferred)
• Familiar with shipping automation tools (e.g., ShipEngine)
• Dangerous Goods (DG) certification or shipping experience
• Comfortable with international fulfillment and customs processes
• Skilled at scaling teams, SOPs, and infrastructure globally
• Strong communicator who leads cross-functional projects
• Data-driven, detail-oriented, and process-focused
• APICS or ISM certification preferred (CSCP, CPIM, CPSM)
• MBA preferred but not required

What you’ll be doing

• Lead day-to-day fulfillment across Tive-operated warehouses and 3PL partners
• Own 3PL strategy, including RFPs, onboarding, integration, performance, and cost
• Define and enforce KPIs and SLAs across 3PLs and internal fulfillment teams
• Run 3PL QBRs and lead initiatives to improve service, speed, and cost-efficiency
• Oversee outbound shipping and parcel carrier relationships
• Supervise order planning to ensure accurate warehouse selection and execution
• Manage value-added services such as refurbishment and returns processing
• Identify and implement cost savings in warehousing and fulfillment
• Monitor inventory accuracy and fulfillment SLAs across all locations
• Ensure DG compliance through training, documentation, and audits
• Standardize and enhance global fulfillment SOPs
• Collaborate with Planning to ensure fulfillment readiness
• Support ERP, WMS, and shipping tool integrations
• Drive continuous improvement across all fulfillment operations

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
  
  

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.