The base salary & equity offered for this position will depend on several factors, including location, experience, qualifications and business needs which are assessed during the interview process.

Who we are

At TwelveLabs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the Role

We are hiring an experienced IT Manager to lead and scale our internal IT operations. This role is based in our San Francisco office and will support a global, distributed team. You’ll work closely with our Operations, Infrastructure, and Security teams to ensure our systems are fast, secure, reliable, and compliant.

This is a highly cross-functional position, requiring strong technical expertise, operational rigor, and a user-first mindset. You’ll play a key role in building out our IT function and enabling a high-performing, hybrid workforce. At this stage of our rapid growth, with doubling our team in a short time period, we’ve found that being in-person together drives faster iteration, deeper trust, and a stronger foundation for our IT systems—so we’ve designed this role as a full-time, on-site position in our San Francisco office.

In this role you will:

• Oversee company-wide IT infrastructure, including endpoint management (macOS and Windows), device lifecycle, and employee onboarding/offboarding

• Build and manage secure, high-performing Wi-Fi and IT access systems for our San Francisco & Seoul offices and future office locations

• Partner closely with our Infrastructure and Security teams to align on identity, access management, and data protection strategies

• Lead compliance support for IT-related aspects of SOC 2, GDPR, and other data protection frameworks

• Administer and secure access to SaaS tools including Okta, Google Workspace, Slack, Notion, and GitHub

• Provide timely support and issue resolution for employees both onsite and remote

• Own IT procurement, asset tracking, and vendor management

• Identify and implement scalable tools and automations to improve IT operations and employee experience

Facilities Support (as needed):

• Provide backup support for day-to-day office operations (e.g., coordinating vendor visits, setting up workstations or AV for meetings)

• Assist with badge access systems, basic physical security tooling, and space planning tools

• Partner with Workplace or Operations teams to ensure a seamless experience for hybrid employees and visitors

• Troubleshoot in-office tech setups related to workstations, conferencing tools, or general connectivity issues

• Help manage inventory and logistics for office equipment and shared spaces

• Support office moves and reconfigurations, including coordinating logistics and ensuring minimal disruption to employees

• Maintain up-to-date documentation for office layouts, emergency procedures, and vendor contact lists

• Assist in onboarding and offboarding processes, including desk setup/cleanup, badge provisioning, and access removal

You may be a good fit if you have:

• 5+ years of experience managing IT in a multi-platform environment (macOS and Windows)

• Strong hands-on experience with SaaS tools, endpoint management (e.g., Kandji & Intune), and identity/access systems

• Experience deploying and managing Wi-Fi, network access, and IT infrastructure in office environments

• Experience working with a Globally distributed team

• Familiarity with SOC2, GDPR, and IT security/compliance best practices

• Track record of partnering effectively with Infrastructure, Security, and Operations teams

• Ability to thrive in a fast-paced, high-growth startup environment

• Excellent communication and documentation skills

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs.

We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

🤝 An open and inclusive culture and work environment.

🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

🦷 Full health, dental, and vision benefits

✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.

🛂 VISA support (such as H1B and OPT transfer for US employees)

Compensation Range: $120K - $150K