Please note, to be eligible for this role you must be based in one of our entity counties (Germany, UK or Finland) OR based in +/- 2 hours of CEST timezone and be comfortable working under a B2B contract.
THE ULTIMATE OPPORTUNITY
Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.
You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.
Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service.
With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.
THE ULTIMATE DESTINATION FOR YOUR CAREER
At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work.We truly offer career-defining opportunities.
With hubs in Helsinki, Berlin and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.
And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.
The Ultimate Role:
We are looking for an AI Engineer with strong research skills to join our team. You will have a unique opportunity to work on cutting-edge AI research projects, collaborate with experienced AI/ML engineers, and make a real impact on the world.
The ideal candidate will have a deep understanding of machine learning and natural language processing, as well as experience with developing and maintaining production-grade AI systems.
Design and implement novel AI solutions for real business problems.
Own full research projects end-to-end, from understanding business requirements to design, implementation, experimentation, and deployment.
Work closely with machine learning engineers and product managers to ensure that AI solutions are aligned with business goals and meet user needs.
Write clear and concise technical documentation.
Keep up with the latest developments in NLP and ML and identify new concepts that could be applied to our business problems.
Use suitable tools and technologies for rapid prototyping and testing.
The Ultimate Profile:
Master’s degree in computer science, machine learning, statistics, engineering, mathematics, or a related field.
Proven experience in machine learning and NLP research.
Ability to write production ready code in Python
Knowledge of deep learning neural network architectures, with a focus on NLP.
Experience with implementing machine learning models in production systems.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with conversational AI / LLMs.
Experience with open source machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn).
The Ultimate Offer
Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:
Generous PTO policy of 28 days per year.
Truly flexible working. Hybrid or remote, you work where it works for you.
We recognise that you bring your best and we show our appreciation with actions, not just words - our competitive salaries and generous stock options program ensure that our success is your success.
Personal Growth Allowance for you to spend on whatever makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps popping up on your feed, we’ve got you covered.
Team events all year round - meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it
A truly diverse team awaits you. 40% of our workforce identifies as women and we come from over 35 nationalities
Our Commitment to You:
If you want to find out more about ultimate.ai, check out our social media: our Ultimate Life page paints you the perfect picture of what it is like to work at the best team on earth, our Ultimate Open Culture where you find all the information regarding us or how application process and onboarding will look like. Or just hit up one of our folks on LinkedIn, they are our proudest ambassadors!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
The Ultimate Perks
You bring your best and so do we. This means we recognize real impact and show appreciation with actions, not just words.
As we succeed, everyone gets to share in the spoils. Join our journey into a billion-dollar company and reap the rewards.
Scaled Professional Growth
Your success is our success. We’re passionate about internal promotions and providing our people the best opportunities.
Bespoke Personal Growth
Whether you want to learn a language, train for a marathon or take a coding course, our personal development budget has you covered.
Everyone has a different circadian rhythm and is encouraged to work during their own superpower hours, plus preferred location.
Trust is our No.1 Value
Our founders are passionate about trusting people to do their best work. You’ll feel it from day one.
The Ultimate Team
We're smart, enthusiastic and mission-driven about changing the world of customer support. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.
We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know.