Job Title: Customer Success Manager, K-12 Special Education

Location: Bethesda, MD

Company Overview:

University Startups empowers Students with Disabilities with pathways to higher education or career success through the entrepreneurship mindset and the IDEA act compliance

Job Summary:

We are seeking a dedicated and experienced Customer Success Manager (CSM) with a strong education background to partner with K-12 schools and districts. In this role, you will work with our school partners , ensuring they successfully implement and derive maximum value from our [product/service], particularly in serving students with disabilities. You will leverage your understanding of educational environments, special education (including IDEA), learning management systems, and project management to build strong relationships, drive adoption, and contribute to positive student outcomes.

Key Responsibilities:

• Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders in K-12 schools and districts, including administrators, special education directors, teachers, and IT staff.
• Onboarding & Implementation: Lead and manage the onboarding process for new school partners, ensuring a smooth transition and successful initial implementation of our [product/service]. Utilize project management systems to track progress and milestones.
• Training & Support: Develop and deliver engaging training sessions and workshops (virtual and potentially in-person) for educators and staff on how to effectively use our platform to support students with disabilities.
• Strategic Guidance: Serve as a trusted advisor, understanding each school's unique goals and challenges related to special education. Provide best practices and strategic guidance on leveraging our [product/service] to meet IEP goals and comply with IDEA regulations.
• LMS Integration & Support: Guide schools on integrating our [product/service] with their existing Learning Management Systems (e.g., Google Classroom, Canvas, Schoology) and troubleshoot basic integration issues.
• Adoption & Engagement: Proactively monitor customer health, usage patterns, and satisfaction. Develop and implement strategies to drive deeper adoption and engagement.
• Advocacy & Feedback: Act as the voice of the customer internally, relaying feedback and insights to product, sales, and marketing teams to inform future development and strategy.
• Renewals & Expansion: Work to ensure high customer retention rates and identify opportunities for growth and expansion within existing accounts.
• Resource Development: Contribute to the creation of support materials, knowledge base articles, case studies, and other resources to benefit our customers.
• Project Management: Utilize project management tools (e.g., Asana, Trello, Jira, Monday.com) to manage customer projects, track tasks, and ensure timely completion of deliverables.

Qualifications & Skills:

• Required:
• Bachelor's degree in Education, Special Education, Educational Technology, or a related field.
• Minimum of [3] years of experience working in a K-12 educational setting (e.g., as a teacher, special education coordinator, administrator, instructional technologist).
• Demonstrable experience working directly with or supporting teachers and students with disabilities.
• Strong working knowledge of the Individuals with Disabilities Education Act (IDEA) and its practical application in schools.
• Proficiency with common K-12 Learning Management Systems (LMS) such as Google Classroom, Canvas, Schoology, etc.
• Proven experience using project management software/systems (e.g., Asana, Trello, Jira, Monday.com) to manage tasks and projects.
• Excellent communication, presentation, and interpersonal skills, with an ability to build rapport and collaborate effectively with educators at all levels.
• Strong problem-solving and analytical skills with a customer-centric mindset.
• Ability to manage multiple accounts and projects simultaneously with strong organizational skills.
• Preferred:
• Direct experience as a Special Education Teacher or Administrator.
• Previous experience in a Customer Success, Account Management, or EdTech implementation role.
• Experience developing and delivering professional development for educators.
• Familiarity with assistive technologies used in special education.

What We Offer:

• A competitive salary and benefits package.
• The opportunity to make a significant impact on the education of students with disabilities.
• A collaborative, mission-driven work environment.
• Opportunities for professional growth and development.

To Apply:

Please submit your resume and a cover letter explaining your passion for supporting K-12 schools and students with disabilities, and how your experience aligns with the requirements of this role.