Senior Customer Support Specialist
Valyuu
Customer Service, Sales & Business Development
lelystad, netherlands
Posted on Apr 9, 2025
Are you an experienced customer support professional with a passion for sustainability? At Valyuu, you’ll contribute to building a fair and circular electronics marketplace. As our Senior Customer Support Specialist, you’ll be the trusted point of contact for our customers and play a key role in shaping an outstanding customer experience within our fast-growing scale-up team.
Start date: April 2024.
While reading, enjoy our daily office jams and hopefully we can soon add yours too!
What You Will Be Working On
As a Senior Customer Support Specialist, you’ll be the go-to expert for ensuring our users get the best possible experience—from the moment they place an order to after-sales support. You’ll play a key role in helping us build a world-class support function, mentor junior team members, and bring our customer-centric values to life.
Responsibilities
This job offers you plenty of room for ownership and to make a significant contribution to the development of Valyuu. We offer you a flexible and challenging job that enables you to leverage your full potential. Are you in?
Next Steps After Application
Start date: April 2024.
While reading, enjoy our daily office jams and hopefully we can soon add yours too!
What You Will Be Working On
As a Senior Customer Support Specialist, you’ll be the go-to expert for ensuring our users get the best possible experience—from the moment they place an order to after-sales support. You’ll play a key role in helping us build a world-class support function, mentor junior team members, and bring our customer-centric values to life.
Responsibilities
- Be the voice of Valyuu for our customers—via email, chat, and phone.
- Solve complex or escalated customer issues with empathy and efficiency.
- Identify trends in customer feedback and work cross-functionally with Ops, Product, and Tech to improve the customer journey.
- Create and improve internal processes and knowledge base content.
- Coach and support junior team members and help scale the support team.
- Take ownership of key support metrics (CSAT, response times, resolution rates).
- You have 3–5+ years of experience in customer support, ideally in a scale-up, marketplace, or e-commerce environment.
- You’re fluent in English (both written and spoken).
- You’re tech-savvy and comfortable using CRM tools (like Zendesk, Gorgias, etc.).
- You have a problem-solving mindset and know how to de-escalate tricky situations.
- You genuinely care about people—customers and colleagues alike.
- You’re proactive, organized, and not afraid to challenge the status quo.
- A chance to work in a mission-driven company making real environmental impact.
- A fast-paced, fun, and supportive work environment where your voice matters.
- Hybrid work setup (with our cozy HQ in Almere).
- Competitive salary and development budget.
- Employee discount on refurbished devices and other perks.
This job offers you plenty of room for ownership and to make a significant contribution to the development of Valyuu. We offer you a flexible and challenging job that enables you to leverage your full potential. Are you in?
Next Steps After Application
- CV check
- Initial conversation
- Interview
- Contract offer
