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Sales Operations Associate



Sales & Business Development, Operations
Chicago, IL, USA
Posted on Monday, February 5, 2024

Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company with a global impact across logistics, we’re searching for a Sales Operations Associate who is excited by the prospect of working in a rapidly growing international scale-up. We have significant runway thanks to our most recent Series B funding, which we raised from some of the best investors in the space: Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam) and Dynamo Ventures (Sennder, Stord, Gatik).

We're on the hunt for an energetic and data-driven Sales Operations Associate to become an integral part of our growing AI SaaS scale-up. We're targeting a candidate with an entrepreneurial spirit and appetite for making a substantial contribution to our revenue operations. This role involves close collaboration with our Global SVP of Sales and VP of Customer Success. The perfect fit for this position is someone who masterfully balances analytical sharpness, marketing expertise, and exceptional organizational abilities. If you're aiming to fast-track your career in Revenue Operations or aspire to a leadership role in Sales, this position presents an outstanding opportunity to realize those ambitions.

Day-to-day you will:

  • Lead projects focused on analyzing our social media efforts, providing actionable insights to enhance our digital presence and engagement strategies.
  • Conduct comprehensive analysis of sales and customer success data. Create compelling presentations and decks, employing data visualization techniques to communicate findings effectively. Proficiency in data visualization tools is a plus.
  • Efficiently manage the scheduling and organization of conferences and events. Provide day-to-day logistics support to the sales and customer success leadership teams.
  • Demonstrate expertise in crafting and executing effective marketing sequences to drive sales and customer engagement.
  • Monitor and communicate project risks, dependencies, and propose mitigation plans. Ensure all changes in project resources and requirements are communicated to team members. Control project scope, timeline, and budget, managing scope changes proactively.
  • Work closely with internal teams including sales, customer success, RevOps, product, engineering support, and design, ensuring seamless integration and alignment of objectives.

We specifically want someone who has:

  • We're looking for a candidate with a diverse array of skills. You should be adept in areas like research, writing, entrepreneurialism, and data analytics, and have a solid grasp of business fundamentals. Whether these skills were developed at a top-tier university, through experience in a scale-up SaaS business, or by running your own venture, you should be able to demonstrate how these experiences have shaped your professional capabilities.
  • You'll have a comprehensive understanding of how a SaaS business operates. This includes insights into investor relations, client demands, and how to meet commercial targets effectively.
  • Your organizational skills should be top-notch, with a proven ability to juggle multiple projects simultaneously without missing a beat.
  • Experience in remote event planning, particularly in organizing and participating in industry events and trade shows, which is crucial for networking and client acquisition in the enterprise sector.
  • We expect proficiency in marketing automation and CRM tools, with a preference for candidates experienced in platforms such as Hubspot and DealHub.
  • Excellent communication skills are a must. You should be able to present ideas and data clearly and compellingly, whether in written or verbal form.
  • An entrepreneurial spirit is key. We value candidates who are hungry for growth, eager to learn, and ready to take on new challenges to achieve great results.

Apply because you want to…

  • Have the opportunity to work in a global market and compete with best in class companies who are on the front line of Machine Learning and Engineering developments
  • Work in a modern Product-led company where your contributions are valued and have real-world impact
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Work in a diverse and multicultural environment

Raft is an Equal Employment Opportunity and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, protected veteran status, disability status, gender identity or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.