Job Overview:

As an Enterprise Account Manager, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, driving revenue growth, and managing long-term account strategies. You will act as the primary point of contact for your clients, working closely with cross-functional teams to deliver solutions that meet their needs. This role requires a deep understanding of the client's business, excellent communication and negotiation skills, and the ability to identify opportunities for upselling and cross-selling.

Key Responsibilities:

• Client Relationship Management:
• Develop and maintain deep, trusting relationships with key stakeholders at enterprise-level clients.
• Act as the primary point of contact and trusted advisor for all client-related matters.
• Account Growth & Upselling:
• Identify opportunities to upsell and cross-sell products and services to increase revenue.
• Collaborate with the sales team to generate new business within existing accounts.
• Ability to communicate and demonstrate Raft’s capabilities and solutions.
• Strategic Account Planning:
• Develop and execute strategic account plans to achieve both client and company objectives.
• Understand clients' business goals, challenges, and industry trends to provide tailored solutions.
• Customer Satisfaction & Retention:
• Ensure customers maximize the value received through Raft
• Monitor and improve client satisfaction through regular feedback, ensuring issues are addressed promptly.
• Work with internal teams (e.g., product, marketing, customer success) to ensure a seamless customer experience.
• Contract Management & Negotiation:
• Manage contract renewals and negotiations, ensuring favorable terms for both the client and company.
• Work proactively to reduce client churn and secure long-term agreements.
• Problem Resolution:
• Address and resolve any client concerns or issues quickly, coordinating with internal teams as necessary.
• Provide creative solutions to meet the clients' evolving needs.
• Reporting & Analytics:
• Track and report on key account metrics (e.g., revenue growth, customer satisfaction).
• Provide regular updates on account health and future opportunities to leadership.