Account Operations Coordinator
Veho
About Veho
About The Role
- Own the resolution of operational and tactical issues for set of clients from start to finish
- Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops
- Manage client expansions (new volume for existing clients in new markets/regions)
- Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
- <=5% travel (not expected to travel to all client meetings but some travel may be required)
- Support the development of strong relationships with client operations organizations
- Elicit client feedback to act as internal advocate for our clients
- BA/BS degree or similar college level education
- 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics
- High degree of emotional intelligence reflected in high quality verbal and written communications.
- Strong ownership bias. You are excited by and energized by solving problems for clients.
- Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
- Proven success solving operational challenges with a creative, data informed approach
- Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience