Delivery & Client Support Coordinator
Veho
This job is no longer accepting applications
See open jobs at Veho.See open jobs similar to "Delivery & Client Support Coordinator" Techstars.Customer Service
Bogotá, Bogota, Colombia
USD 7-7 / hour + Equity
Posted 6+ months ago
Delivery & Client Support Coordinator
Hybrid, Bogotá, Colombia
Delivery Support
Hybrid
Full-time
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About The Role:
We are seeking an exceptional and highly motivated Delivery & Client Support Coordinator to join our team in Bogota, Colombia. In this pivotal role, you will be the primary point of support for customers receiving packages, retailers who ship with Veho, and a network of independent contractor drivers. Your ability to communicate clearly, solve problems efficiently, and navigate a fast-paced environment will be crucial to Veho’s success.
Compensation & Schedule:
- $7 USD per hour (converted to COP based on current exchange rates), we anticipate 40 hours of work per week. The pay range is subject to the discretion of the Company.
- We have schedules starting at the following times:
- 8 AM
- 12:30 PM
- 1 PM
- All schedules include work on weekends and holidays. Schedules include 5 shifts & 2 days off per week.
What you’ll do:
- Text Communication: Provide exceptional support through various channels (chat, text, email) to customers, retailers, and drivers in both English and Spanish.
- Complex Problem Solving: Investigate and resolve a wide range of delivery-related issues, including delayed packages, incorrect deliveries, driver inquiries, and retailer concerns, striving for first-contact resolution whenever possible.
- Ticketing System Management: Efficiently manage and prioritize support tickets using our ticketing system (e.g., Zendesk), ensuring timely responses and accurate documentation of all interactions.
- Cross-Functional Collaboration: Collaborate seamlessly with various internal teams, including Ground Operations, Client Operations, and Technology, to resolve issues and improve overall service delivery.
- Process Adherence & Improvement: Consistently follow established customer, driver and retailer support processes and guidelines, while also proactively identifying and communicating potential process gaps or areas for improvement to enhance efficiency and customer satisfaction.
- Proactive Solutions: Anticipate potential issues and take proactive steps to prevent problems, ensuring a smooth delivery experience for all parties.
- Feedback Loop: Collect and synthesize customer, retailer, and driver feedback to contribute to product and service enhancements.
What You Bring:
- Exceptional Bilingual Communication: Demonstrable mastery of both written and spoken English and Spanish is a requirement. Your written communication will be clear, concise, conversational, and professional.
- 2+ years of Customer Support Experience: Proven experience in a customer-facing role, ideally within a fast-paced environment like e-commerce, logistics, or a startup.
- Complex Problem-Solving Acumen: A strong track record of successfully analyzing complex customer issues, identifying root causes, and implementing effective solutions.
- Ticketing System Familiarity: Hands-on experience with customer support ticketing systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) is required.
- Fast-Paced Environment Comfort: Ability to thrive in a dynamic, high-volume environment with competing priorities and a strong sense of urgency.
- Solution-Oriented Mindset: A genuine drive to find effective solutions for customers and a "can-do" attitude when faced with challenges.
- Process-Oriented & Detail-Minded: Strong ability to follow established procedures accurately and a keen eye for detail in all interactions.
- Adaptability & Proactiveness: Eagerness to learn new processes, adapt to changes, and proactively seek ways to improve workflows.
- Team Player: Excellent interpersonal skills and the ability to build strong working relationships with colleagues across different departments.
Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
(Veho is unable to provide sponsorship at this time.)
All California applicants please reference our California Applicant Privacy Notice located here.
First name *
Last name *
Email *
LinkedIn URL
Location *
Resume *
Click to upload or drag and drop here
Do you have a family member/spouse that works or has worked at Veho?
This is a hybrid role in our Bogota HQ Office. Are you willing to work in office 3 days per week? *
Are you available to work a flexible schedule that can include night, weekend and holiday shifts? *
Are you at least 18 years of age? *
Do you have direct, hands-on experience working in last-mile logistics? *
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Voluntary Self-Identification of Veteran Status
VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
Veteran status descriptions
Disabled veteran
A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disabilityRecently separated veteran
A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air serviceActive duty wartime or campaign badge veteran
A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of DefenseArmed Forces service medal veteran
A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).Veteran status
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
By applying you agree to Gem's terms and privacy policy.
Save your info to apply to other roles faster & help employers reach you.
Req ID: R342
This job is no longer accepting applications
See open jobs at Veho.See open jobs similar to "Delivery & Client Support Coordinator" Techstars.