Pre & Post Route Operations Supervisor
Veho
Operations, People & HR
Bogotá, Bogota, Colombia
USD 8-8 / hour
Posted on Jul 26, 2025
Pre & Post Route Operations Supervisor
Hybrid, Bogotá, Colombia
Pre & Post Route Operations
Hybrid
Full-time
About Veho
Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers.
Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. Veho is headquartered in the United States, where our employees are based, and we are now excited to expand by partnering with motivated professionals in Bogotá, Colombia to support our next stage of growth.
About The Role:
As a Supervisor within the Pre & Post Route Operations organization, you will play a critical role in ensuring all operations are performed satisfactorily and that your team is operating at its full potential. You will also be relied on to help set up new processes and ensure teammates are informed and trained on all changes to their workflows. You will help develop the team’s culture, coach teammates, and be a liaison with other departments and with leadership within Pre & Post Route Operations and Live Ops as a whole.
Compensation:
$8 USD per hour (paid in COP), we anticipate 40 hours of work per week. This is a hybrid role, 3 days in our WeWork office is required.
The pay range is subject to the discretion of the Company.
Schedule: 10:00 AM - 6:30 PM Sunday-Thursday
What you’ll do:
- Be a point of escalation for complex or exceptional driver partner or internal team cases
- Help ensure teammates are on track from a performance and attendance perspective and coach teammates to improve their skills
- Support new initiatives across the organization by implementing updated processes and optimizing processes where opportunities exist
- Providing a feedback loop to daytime teammates
- Help onboard and train new team members, as needed
- Assist, as needed, with responsibilities outside of the normal day-to-day tasks
What You Bring:
- Passion about a top-tier tech startup that aims to build the next powerhouse of logistics technology
- Ability to quickly navigate technology, multitasking with multiple systems
- 2-4 years of managerial/supervisory experience, past experience in a Support role
- Work well in a fast-paced environment that is, at times, has high incoming email/chat volumes
- Ability to prioritize appropriately and show detail orientation
- Excellent verbal and written communication
- Experienced with Zendesk, Chekr, Slack (nice to have)
Why Join Veho:
Veho is a growth company that looks for team members to grow with it. We offer a casual, high-energy environment, a diverse and inclusive culture, and meaningful opportunities for professional development. No matter the location, or the role, you’ll join a mission-driven team focused on creating exceptional experiences for customers and drivers. Our values (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) guide how we work and how we invest in people.
Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.
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This is a hybrid role in our Bogota HQ Office. Are you willing to work in office 3 days per week? *
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Req ID: R287
